Customer Care Administrator

1 week ago

Sydney, Australia Neilson Financial Services Full time

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.

We’re on a mission to deliver outstanding service to our customers while creating a workplace where our people can thrive. We’re now looking for a detail-driven and organised **Customer Care Administrator** to join our growing team in Sydney.

**Why You’ll Love Working With Us**:

- Be part of a high-performing, supportive team that values collaboration.
- Contribute to a culture built on **Customer Focus, Results, and Team Spirit**.
- Develop your skills in administration, document management, and customer care.
- Work in a dynamic, fast-paced environment where no two days are the same.

**What You’ll Be Doing**:
As a **Customer Care Administrator**, you’ll play a vital role in keeping our operations running smoothly. You’ll:

- Manage the **day-to-day mailroom**, including sorting, distributing, and processing incoming and outgoing mail.
- Oversee **stock control** - ensuring supplies are available and well-managed.
- Support the Customer Care and Retention teams with **administrative tasks**, including updating records, sending communications, and uploading customer information.
- Ensure **documents are accurate and compliant** through quality checking.
- Maintain an organised and efficient workflow across departments.

**What We’re Looking For**:
We’re seeking someone who is:

- Exceptionally **organised with great attention to detail**.
- A confident **communicator** (both written and verbal).
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Able to **multi-task and prioritise** in a busy office environment.
- A **team player** with a proactive, solution-focused attitude.

Experience in mail handling, stock control, or document management will be highly regarded, but a positive attitude and willingness to learn are even more important.

**What’s In It For You**:
A chance to grow your career in a supportive and professional environment.
Opportunities to contribute to projects that improve business operations.

Be part of a company where **hard work is recognised and teamwork is celebrated**.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you

**Accessibility For Job Applicants**

**Equal Opportunity Employer

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