Customer Care Administrator

1 week ago

Sydney, New South Wales, Australia Neilson Financial Services Full time $50,000 - $70,000 per year

At Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.

We're on a mission to deliver outstanding service to our customers while creating a workplace where our people can thrive. We're now looking for a detail-driven and organised
Customer Care Administrator
to join our growing team in Sydney.

Why You'll Love Working With Us

  • Be part of a high-performing, supportive team that values collaboration.
  • Contribute to a culture built on
    Customer Focus, Results, and Team Spirit
    .
  • Develop your skills in administration, document management, and customer care.
  • Work in a dynamic, fast-paced environment where no two days are the same.

What You'll Be Doing

As a
Customer Care Administrator
, you'll play a vital role in keeping our operations running smoothly. You'll:

  • Manage the
    day-to-day mailroom
    , including sorting, distributing, and processing incoming and outgoing mail.
  • Oversee
    stock control
    – ensuring supplies are available and well-managed.
  • Support the Customer Care and Retention teams with
    administrative tasks
    , including updating records, sending communications, and uploading customer information.
  • Ensure
    documents are accurate and compliant
    through quality checking.
  • Maintain an organised and efficient workflow across departments.

What We're Looking For

We're seeking someone who is:

  • Exceptionally
    organised with great attention to detail
    .
  • A confident
    communicator
    (both written and verbal).
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Able to
    multi-task and prioritise
    in a busy office environment.
  • A
    team player
    with a proactive, solution-focused attitude.

Experience in mail handling, stock control, or document management will be highly regarded, but a positive attitude and willingness to learn are even more important.

What's In It For You

A chance to grow your career in a supportive and professional environment.

Opportunities to contribute to projects that improve business operations.

Be part of a company where
hard work is recognised and teamwork is celebrated
.

Ready to join a results-driven, customer-focused team? Apply today and help us shape the future of customer care at NFS.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you

Accessibility For Job Applicants
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

  • Operations & Customer Care - Administrative Support

    7 days ago

    Sydney, New South Wales, Australia Integrated Sciences Pty Ltd Full time $60,000 - $80,000 per year

    About Us:At Integrated Sciences, we've been supporting Australian and New Zealand labs since 1983. We partner with innovative global suppliers to bring trusted Clinical Diagnostics, Molecular Diagnostics, Point of Care, and Research products to market.Our motto, "Our Strategy is Support", reflects not only how we care for our customers but also how we value...

  • Personal Care Worker

    1 week ago

    Sydney, New South Wales, Australia OLC Care Full time $60,000 - $80,000 per year

    Personal Care Worker (Residential Aged Care)ABOUT USOLC Care has been providing high quality aged care services since 1983. We have extensive experience and a solid reputation in the aged care industry.Our group administrate five residential aged care facilities across Sydney metropolitan area.CAREER CULTURE OLC Care fully supports our staff's career...

  • Administrative Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $80,000 - $120,000 per year

    Administrative Officer- Investigations & EnforcementGrade: Clerk Grade 7/8Salary range: $99,938 - $110,271+ superannuation and leave loadingDuration: OngoingLocation: Parramatta NSWApplications Close: Thursday 18 September :59AM)Are you a strategic thinker who thrives on delivering impactful projects, solving problems, and working collaboratively? Join a...

  • Senior Administration Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Senior Administration Officer (Legal Business Operations), Ongoing opportunity based in Sydney CBD. Hybrid working options available (2 days per week in the office)Role:Senior Administration OfficerLocation:Sydney CBD (Haymarket) hybrid working options available (a minimum of 2 days per week office attendance)Grade:Clerk Grade 07/08Salary Range:$113,574 -...

  • Quality Administrator

    1 week ago

    Sydney, New South Wales, Australia Focus Care Australia Full time $60,000 - $90,000 per year

    Focus Care provides a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, home nursing, allied health, art therapy and transport. We are an approved provider of Home Care Packages and a registered NDIS provider.Our vision is simple, yet powerful – to help people...

  • Administration Assistant

    3 days ago

    Sydney, New South Wales, Australia Thompson Health Care Full time $45,000 - $60,000 per year

    Why Thompson Health Care?Unlock opportunities for personal and professional growth within our dynamic organisation.Experience a collaborative work culture that values your input and ideas.Be part of a team making a meaningful impact.Become a valued member of a talented and passionate team.Contribute to our mission of giving back to the community we...

  • Customer Care Officer

    7 days ago

    Sydney, New South Wales, Australia Stockland Full time $45,000 - $60,000 per year

    The OpportunityWe're looking for a passionate Customer Care Officer to join our team at Stockland Shellharbour Shopping Centre. This casual role is based at our Customer Care Desk and plays a key part in delivering exceptional service to our customers and supporting the Centre Management team.Availability across weekdays, weekends, and some public holidays...

  • Customer and Stakeholder Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationNSW - RockdaleJob Description SummaryConnectSydney are on the hunt for a new Customer and Stakeholder Administrator to join the teamAbout the RoleConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and...

  • Customer and Stakeholder Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationNSW - Rockdale Job Description SummaryConnectSydney are on the hunt for a new Customer and Stakeholder Administrator to join the team About the RoleConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do...

  • Care Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Geriatric Care Australia Full time $60,000 - $80,000 per year

    Geriatric Care Australia (GCA) is a mission-driven organisation that provides community specialist healthcare for older Australians. At GCA, we offer every older Australian, irrespective of geographic location, culture, financial status or background, with access to bulk-billed medical care. Despite being a small organisation, we are proud to have grown to...