Customer Care

1 week ago

Sydney, Australia Stockland Full time

An exciting customer-facing role in Stockland Merrylands Shopping Centre is available now, come and be part of the centre management team.

**About the role**:
Based on our Customer Care desk, you will be tasked with providing superior customer service as well as support to the centre management team during weekends. This role has the option of picking up additional shifts to cover Personal & Annual Leave.

**Key responsibilities include**:

- Address diverse customer’s needs and values and provide an exceptional service to our customers in line with Stockland’s brand essence. (not sure about bullet point)
- Gather, qualify and quantify customer feedback, complaints and compliments and effectively communicate these to the Stockland business which aims to improve the design, services and retail mix of its centres in line with the customer’s needs.
- Implement all national & LAM marketing campaigns at Customer Care Desk in accordance with campaign action plans.
- Manage all duties associated with the running of the Customer Care desk within the centre.
- Maintain strong relationships with centre retailers, contractors and fellow employees which promotes a positive team environment and a high level of service towards our customers.
- Communicate proactively with other Customer Care team members.
- Be flexible within the team environment.
- Contribute to regular centre management and customer care team meetings, and also other forms of team communications.

**About you**:

- Experience delivering great face to face and phone-based customer service
- Excellent interpersonal and communication skills
- Sound administrative skills and basic working knowledge of MS Office Suite
- Ability to stay calm under pressure and a resilient attitude
- Strong attention to detail and a keen ability to show initiative

**The Stockland Proposition**
- At Stockland we are a company delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

  • Customer Care

    3 days ago

    Sydney, Australia Sirius People Full time

    **Initial 12 Month Contract with view for Permanent!!**Regents Park location** - **$65,000k + Super** Sirius People are currently working with a client in the manufacturing industry and are looking for a Customer Care Consultant to join the team. This role is also able to WFH after 6 Months, two days a week! **You will be responsible for the below...

  • Personal Care Assistant

    5 days ago

    Sydney, Australia Salveo Care Full time

    Join Salveo Care Team Today!!! We are employing dedicated **Care Professionals to work in the Regional NSW.** ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential.** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid Vax - Must have valid Police...

  • Manager Care Services

    1 week ago

    Sydney, New South Wales, Australia Multicultural Care Full time $104,000 - $160,000 per year

    Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Manager,...

  • Customer Care Manager

    1 week ago

    Sydney, Australia Polestar Full time

    **The opportunity** In this position you will be the local point of contact to handle Polestar Customer Care related situations working together with our key stakeholders in the market and centrally to drive and deliver an exceptional service to our customers. In this way you’re responsible for understanding and reporting the ‘Customer Service...

  • Customer Care Coordinator

    1 week ago

    Sydney, New South Wales, Australia EMSEE HEALTH PTY LTD Full time $50,000 - $70,000 per year

    About Emsee HealthEmsee Health is an innovative telehealth company dedicated to supporting women through menopause. We're expanding our reach while staying true to our values of fearless innovation, customer obsession, and transparent excellence. Here, every voice matters, ideas are celebrated, and you'll join a passionate team making a real difference in...

  • Customer Care Specialist

    7 days ago

    Sydney, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at the heart of the best...

  • Customer Care Representative

    1 week ago

    Sydney, Australia HILTI Full time

    **What's the role?**: We currently have an exciting opportunity to join our Customer Care team based at our Corporate Office in Rhodes, Sydney! This is a permanent, 12-month fixed term contract position - ideal for someone who's looking to gain a step into a Corporate Environment. Reporting to the Customer Care Team Leader, your new role as a Customer Care...

  • Customer Care Specialist

    7 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and...

  • Customer Care Representative

    2 weeks ago

    Sydney, Australia HILTI Full time

    **What's the role?**: We currently have an exciting opportunity to join our forward thinking Customer Service team based at our Corporate Office in Rhodes, Sydney! Reporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and...

  • Customer Care Coordinator

    1 week ago

    Sydney, New South Wales, Australia Kantoko Full time $70,000 per year

    Join Our Team as a Frontline Customer Care Coordinator at KantokoIf you're great on the phones, thrive in fast-paced environments, and take pride in making sure the details are right, we'd love to have you on the team. At Kantoko, we're building a smarter, more accessible model of ADHD care in Australia - and we're looking for a reliable frontline team...