Client Engagement Manager

Permanent, full-time role (38 hours per week)
- Flexible working arrangements ( working from office and home)
- Base Location: Rhodes

**ABOUT US**

If you are a motivated and passionate about helping people achieve their goals this job is for you

Independence Australia is a renowned organization committed to transforming lives and creating positive change. We provide a range of essential services to enhance independence and well-being.

Zest Care is part of the Independence Australia Group and prides itself on providing personalised support solutions for a range of children and adults living with disability.

Our purpose is to support individuals and their families to live their life by empowering them to create positive experiences.

Join our exceptional team and be part of an organization that truly makes a difference.

**THE ROLE**

You will be the face of our organisation and will have a person-centered approach to client support.

Your main responsibility will be to meet with participants of the NDIS to create and implement support plans to help achieve the participant’s NDIS goals.

This is a hybrid work from home and office role with face to face client visits around Sydney.

If you are looking for a flexible, autonomous role where you can make a difference this is for you

**KEY RESPONSIBILITIES**
- Accountable for on-boarding, needs assessments and identifying personal centred care plans that enhance quality of life for clients.
- Meeting with clients to provide continuous monitoring of the care plan to ensure quality of care/services and continued appropriateness and making adjustments to care plans as needed.
- Commitment to achieving client satisfaction and positive outcomes.
- Monitor end of plan dates and proactively engage with client to assist with service renewals.
- Manage individual client budgets ensuring services requested are adequately funded.
- Ensure client’s needs and requirements for Support Workers are understood and met.
- Maintain and further industry relationships in the sector to grow the use of Zest Care as a preferred supplier of NDIS services.
- Maintain the confidential client electronic database including detailed documentation.

**Qualifications, Skills and Experience**
- Minimum Cert 3 Disability Services or equivalent experience
- Previous experience providing superior client care and engagement
- Demonstrated experience developing and maintaining client relationships
- Sound understanding of care plan management and review
- Demonstrated knowledge of the NDIS
- High level of computer literacy, specifically with Microsoft Office
- Highly developed written and verbal communication skills
- Excellent ability to connect and build rapport with multiple stakeholders
- Sensitivity to the confidentiality of personal information

**Licenses and Checks**
- Drivers Licence
- NDIS Worker Screening Check
- Working with Children Check

**OUR PERKS**

**Competitive Compensation**: We value top talent and offer a competitive salary package, which includes a base salary of $120k plus superannuation and salary packaging. Salary packaging is a unique benefits program for non-profit organizations, allowing you to save on taxes.

**Professional Development**: Access a range of development opportunities to advance your career. You'll be working with our National People Experience Manager, who is a highly approachable professional with extensive experience in the industry.

**Collaborative Environment**: Join forces with an incredible and diverse group of individuals who genuinely care about each other. We're more than colleagues; we're people who support and uplift one another.
- IAG Talent Referral Incentive applies for this role._
- Zest Care shares a common goal of fostering an inclusive_
- environment for all. We value diversity, the contribution_
- of people from diverse backgrounds and communities_
- and use this as a strength in our service provision. We_
- recognise the importance of creating a workplace where_
- everyone feels welcome and respected.this role. _
- Zest Care is a child-safe organisation._