Service Delivery Manager

4 days ago

Rhodes, Australia Unisys Full time

**What success looks like in this role**:

- Leads and facilitates the efforts of subordinate leaders and professional staff.
- Oversees end-to-end delivery of operational activities, ensuring task completion on time, without errors, within scope and on budget.
- Leads and manages delivery teams, providing guidance and support to ensure effective collaboration and performance.
- Ensures necessary resources are allocated to projects and that schedules and workloads are managed appropriately.
- Serves as a key point of client contact, addressing needs, providing regular updates and managing expectations.
- Facilitates communication between internal teams and clients to ensure alignment on project goals and timelines, addressing and managing emerging issues and challenges.
- Monitors budgets, ensuring financial targets are met and resources are utilized efficiently.
- Reports on financials, including costs, budget variances and profitability.
- Addresses and resolves issues or roadblocks during the delivery process, handing escalations and ensuring appropriate team / support engagement.
- Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.
- Manages all operational service delivery to ITIL standards.
- Manages operations in a secure and compliant manner.

**You will be successful in this role if you have**:
Strong financial services operational delivery background for at least 5-10 years.

University degree.

Certifications in ITIL, ISO standards.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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