Operations Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
We are seeking an experienced and driven Operations Manager to join our team at 670 Chapel Street in South Yarra. As the Operations Manager, you will play a critical role in managing the day-to-day client activities for the assigned property/facility. You will be the key point of contact for key stakeholders and clients, ensuring operational excellence, risk management, compliance, and budget control.

**An overview of the role**:
Implement and maintain a property risk management program, including audits and incident reporting procedures
Ensure compliance with OH&S, Environmental, and Risk Management Policies and procedures
Financial management, including input into the centre’s annual operating budget, monitoring of budgets, and accounts payable processes
Build and develop effective client/stakeholder relationships
Monthly reporting on incident reports, budget status, risk and compliance regimes, and maintenance programs
Ensure a safe working environment and compliance with statutory regulations
Manage contractor engagements and contract administration
Assist in the coordination of tenancy fit-out works
Ensure procurement processes comply with client guidelines and objectives
Plan and manage all contracts to ensure professional delivery within budget
Supervise the operations of the property/facility, including repairs and maintenance
Prepare and manage capital expense projects
Ensure compliance with building codes, workplace and public health and safety regulations, and legal requirements
Maintain good working relationships with retailers and neighbouring facility managers
Carry out building and energy audits, life cycle analysis, and compliance audits
Prepare and present periodic property reports
Advise on industry best practices, new innovations, and opportunities for efficiencies and cost savings

**Sound like you? This is what we’re looking for**:
Bachelor's degree in facilities management, building, business, or a related field
3-5 years of experience in facilities, property management, or a related field
Knowledge of local occupational health and safety requirements
Understanding of basic technical aspects of property (air-conditioning, fire protective systems, CCTV, mechanical & electrical systems, BMS systems)
Experience in managing operational and capital expense budgets
Strong financial acumen and attention to detail
Excellent communication and relationship-building skills
Proven ability to make tough decisions, solve problems, and implement improvements
Familiarity with commercial contracts and compliance requirements

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our pu