Operations Coordinator

**ABOUT LOVELIGHT**

Lovelight is an Australian and New Zealand company that designs custom window furnishings for beautiful spaces. We offer levels of quality and service unmatched by our competitors and provide our customers with beautifully furnished spaces they love.

The Lovelight team includes a wealth of industry experience. We are completely focussed on our customer’s needs - and at every stage we listen and tailor services to perfectly fit their unique requirements.

To attract the best, at Lovelight we make sure we offer the best, with opportunities for development, career progression and performance rewards for the right person.

**About the position**

As a team member of the Volume Operations Team, you will be responsible for supervising, managing and monitoring individual jobs for each builder account allocated to you. Your proactive approach will ensure great communication and a smooth operational process between Lovelight and the builder.

**Team & reporting**

You will work in a team of 7 Volume Operations Coordinators and will report to our Volume Operations Team Lead.

**Responsibilities**
- Receive and process builder account purchase orders, read construction floor plans and provide marked up floor plans of window furnishings for technicians
- Receive and action site measures and installations as requested through the builder call-up process
- Arrange order forms to suit requirements of each individual, submitting in a timely manner to correct suppliers
- Build a rapport with builder account site supervisors and construction managers, colour rooms and estimation departments
- Resolve difficult jobs by liaising with varies departments of the builder account
- Assist with any request of quotes from the builder’s colour room, or on site ETS values
- Ensure all invoices are sent to the builder in a timely manner to receive on time payment
- Arrange and assist consultations with Account Managers for builder Display Programs
- Develop a business relationship with the suppliers of the business to enable appropriate coordination of deliverance of products
- Maintain high level of communication with subcontractors, and action daily reports and invoices and review back charges
- Provide administrative support to managers and team members
- Deliver the highest quality customer service

**About you**
- You have at least two years’ strong experience in administration or office support in window furnishings or in a relatable industry
- The ability to learn quickly, be open to taking instruction, and always want to know more
- Your customer service and phone manner will be professional at all times
- Self-motivated is the norm for you and you will have the ability to multitask, prioritise, juggle demands and keep smiling while you do it
- We want you to have an outgoing and engaging personality with the ability to quickly build rapport
- The ability to quickly develop and maintain working relationships with other team members
- You will be super-organised, with an impeccable eye for detail and process
- Excellent written and verbal communication skills and a high level of computer proficiency
- An alignment with the Lovelight values and approach to work and people

**To be successful in this role you will**:

- Bring positivity and energy to your role
- Use your best efforts to promote the interests of Lovelight at all times
- Embrace difference and value all aspects of diversity, be respectful of others and discourage discrimination

**Why work at Lovelight?**

People who work at Lovelight are Lovelifers, and first and foremost Lovelifers live and breathe the company values.

**Be a Mensch**

If it’s not the right thing to do, we don’t do it. Look us in the eyes and know that we will

act with integrity and honour. We are honest, transparent and reliable - both when the decisions are easy but especially when they’re not. We know that tough conversations

can be compassionate. We protect our reputation because it’s the only one we’ve got.

**Lovelifers Get Things Done**

We do work, not jobs. We seek responsibility, we pull our weight, and we get stuff done by doing whatever it is that has to be done. Lovelifers go where they’re needed and take pride in everything they do, even sweeping the leaves.

**We Can Solve It**

We are persistent, driven problem solvers. The bigger the challenge, the harder we work. We reject the status quo as a good reason to do anything - we want to do it better.

**Have Fun**

It's not a job. It's our (Love)life.

We do it because we love it, because it makes us proud, because it's fun. We know that happiness starts at home, and we put our families first. We get around those who need help. And when it gets real, we keep things in perspective - they're just blinds.

**C’mon**

We hunt. We push. We chase. Set us a goal and we’re relentless.

We play as a team and we love to win. C’mon

**Perks**
- Free parking at our South Yarra Head Office
- Excell