Banking Officer

5 days ago

Canberra, Australia Reserve Bank of Australia Full time

More flexibility, less one-size-fits-all

Join the Reserve Bank of Australia (RBA) as a Bank Officer in our Canberra Branch and play a key role in delivering exceptional service to our customers. This position offers impactful work that contributes to the Australian people, with an opportunity to work in a supportive team environment.

Key Responsibilities:

- Provide frontline support for the RBA’s Online Banking Service and other banking products
- Handle customer enquiries and perform a variety of administrative tasks
- Reconcile internal administrative accounts and customer accounts
- Assist with daily transactions, Help Desk support, and counter services
- Maintain accurate records and manage reporting tasks

Skills and Experience:

- Strong communication skills and the ability to build relationships with stakeholders
- Excellent organizational skills with the ability to manage
- competing deadlines
- High attention to detail and proficiency in MS Office
- Customer service experience is desirable but not essential
- School leavers with a keen interest in learning and developing skills are encouraged to apply
- Year 12 or equivalent, or relevant work experience

Your Team:
You will be part of the Banking Department, which provides essential banking services to Australian Government departments. This role offers a valuable opportunity to gain a deep understanding of banking arrangements for the Commonwealth.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.

Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.

We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Application Close:
March 02, 2025

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