Member Service Officer

3 days ago

Canberra, Australia Teachers Mutual Bank Full time

1-2 years retail experience
- Build a career at Teachers Mutual Bank Limited
- ACT Location

**About the Role**:
The role of the Member Service Officer is to professionally and positively communicate all the Banks’ products and services. This is conducted via various forms of communication, ensuring the client’s needs are fully satisfied by cross-selling the benefits of appropriate products and services.

MSO’s must accurately and promptly process all transactions across all channels with efficiency and professionalism.

Outstanding MSO’s are focused and self-driven to help our clients with their day to day financial needs with a high level of service and sales techniques.

**About You**:
This is an excellent opportunity for an enthusiastic team player, passionate about making a difference for our members and delivering exceptional service.

If you are a confident communicator with strong cross selling/sales skills you will excel in this role. Your ability to build rapport with a variety of people and a passion to go the extra mile will set you apart.

**About Us**:
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised ethical company with profit-for-purpose as the business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named on the World’s Most Ethical Companies list nine years in a row and are the only bank in Australia to have all wholesale and retail mortgages and deposits certified as responsible by the Responsible Investment Association of Australasia.

Our employees embrace the core values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on delivering exceptional member service.

We offer an excellent salary package and many other fantastic employee benefits. Teachers Mutual Bank is an Employer of Choice, promotes Gender Diversity and follows EEO principles by appointing on merit.

**How to Apply**:

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