Customer Relations Specialist

7 days ago

Brisbane, Australia Stockland Full time

**Join an organisation committed to creating spaces where communities thrive**:

- **Embrace a collaborative and business partnering approach to your work**:

- **12-month contract, full-time**

**The Opportunity**

We are currently seeking a Customer Relations Specialist to join our team in an exciting role which will give you the autonomy to manage your own projects, customers and stakeholders on the ground. Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst at the same time enhancing Stockland’s competitive position and brand. You will act as the voice of the customer as part of a team who strives to innovate, creating experiences that are always getting better.

**About the Role**
- Be the first point of contact for customers;
- Deliver exceptional service, with the ability to think outside the box to effectively solve issues;
- Listen, empathise and think creatively to manage customer and stakeholder feedback;
- Maintain and update the after-sales CRM systems and processes to enhance the customer's experience;
- Plan, schedule and create EDMs to keep our customers up-to-date.

**About You**
- Significant experience building and maintaining customer relationships
- Ideally experience within the residential home sales or customer space
- A customer focus is what drives you - you truly understand delivering outstanding service
- Superior communicator with great listening skills which enables you to be effective in conflict resolution;
- Experience working with a number of key stakeholders to resolve business and customer issues
- Exposure to contract and legal administration
- Hold a current driver’s license and have personal transport, as travel is required in the role.

**The Stockland Proposition**

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

As part of the recruitment process, you may need to undergo a pre-employment medical assessment to assess your ability to perform the requirements of the role.

  • Customer Relations Specialist

    2 weeks ago

    Brisbane, Australia Stockland Full time

    **The Opportunity** We are currently seeking a Customer Relations Specialist to join our team in Queensland on a 6 month fixed term basis. In this exciting role you have the autonomy to manage your own projects, customers and stakeholders on the ground. Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst...

  • Customer Relations Specialist

    3 days ago

    Greater Brisbane QLD, Australia Stockland Full time

    We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and stakeholders on the ground. **The Opportunity** Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst at the...

  • Specialist Employee Relations

    3 days ago

    Brisbane, Australia BHP Full time

    **About BHP**: At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...

  • Customer Relations Officer

    1 day ago

    Brisbane, Queensland, Australia Department of Transport and Main Roads Full time $60,000 - $90,000 per year

    In the role of Customer Relations Officer, you will contribute to the team by providing professional and holistic case management services, delivered within a legislative, policy and timeline driven framework.Why join TMR?Transport and Main Roads' (TMR) vision of Connected communities in a sustainable, thriving, and inclusive Queensland, is aspirational and...

  • Human Resources/industrial Relations Specialist

    2 days ago

    Brisbane, Australia Golding Contractors Full time

    Ref:2551 Human Resources/Industrial Relations Specialist Golding currently have an opportunity for an experienced Human Resources/Industrial Relations Specialist to join our HR team based in Brisbane. Golding is a successful mining, urban and civil infrastructure project management services business with projects and operations across Queensland and South...

  • Customer Relations Officer

    1 week ago

    Brisbane, Australia Kingston Human Capital Full time

    CBD based - close to public transport - Full time contract, full training provided - Make a difference in peoples lives! **About the Role** The Customer Relations Officer role is vital in connecting our customers’ and patients with the medical professionals in our clinics. We are looking for passionate and purpose-driven individuals whose outstanding...

  • Customer Relations Representative

    3 days ago

    Brisbane, Australia Equifax Full time

    **Who is Equifax**: As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people...

  • Customer Relations Executive

    1 week ago

    Brisbane, Queensland, Australia Song Properties Full time $60,000 - $90,000 per year

    Who we areCLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond.CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia....

  • Customer Experience Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Talent Connect Australia Full time $60,000 - $80,000 per year

    Customer Experience SpecialistMilton, Brisbane | Hybrid (2 days office, 3 days WFH)6 month fixed term contract About the OrganisationJoin a leading national not for profit organisation dedicated to improving health outcomes and supporting communities across Australia. This organisation provides vital services, resources, and advocacy, working with...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Australia Suncorp Group Full time

    **Customer Service Specialist - Shannons** Shannon’s is the leading insurer of cars and motorbikes for enthusiasts and as we continue to grow our business, we are looking for the best-in-class Customer Value Specialists to join our team. At Shannons, it’s all about our customers and the positive impact we can make in their lives and communities. Our...