Customer Relations Executive

1 day ago

Brisbane, Queensland, Australia Song Properties Full time $60,000 - $90,000 per year

Who we are

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond.

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution.

Position Overview

The Customer Relations Officer plays a key role in strengthening the relationship between apartment owners, contractors, and the onsite operations team at Brisbane Skytower. Acting as the first point of contact for owners, this role ensures clear and proactive communication, coordination of maintenance and service requests, and efficient support for both strata and hotel operations.

Key Responsibilities

- Owner & Stakeholder Communication

Serve as the primary point of contact for apartment owners, responding promptly to enquiries via phone and email.

Take ownership of the Owner's Portal, ensuring information is accurate, up to date, and user-friendly.

Liaise between owners, contractors, and the onsite maintenance team to coordinate works and provide timely updates.

Manage service lift bookings and coordinate logistics for contractors and deliveries.

Support owners with project requests (e.g., refurbishments, installations, or upgrades) and ensure works are delivered to a high standard.

- Coordination & Operations Support

Log and track all owner-related requests to ensure timely follow-up and resolution.

Identify and implement improvements in communication processes to reduce delays and improve clarity between stakeholders.

Work collaboratively with hotel operations staff to ensure seamless service delivery across resident, owner, and guest requirements.

Provide administrative support to hotel operations where required (reporting, records, correspondence).

- Continuous Improvement

Be proactive in identifying gaps or inefficiencies in owner communication and recommend solutions.

Support initiatives that enhance the overall owner experience and strengthen trust in the management team.

Skills & Attributes

  • Strong written and verbal communication skills with a professional and approachable manner.

  • High level of initiative and ability to work independently with minimal supervision.

  • Organised and detail-oriented with the ability to manage multiple priorities.

  • Problem-solving mindset, with confidence to take ownership and follow issues through to resolution.

  • Ability to build positive working relationships with owners, contractors, and colleagues.

  • Proficiency in Microsoft Office and property management systems (experience with RMS or similar systems desirable).

Qualifications & Experience

  • Full rights to work in Australia (citizenship, permanent residency, or unrestricted work visa required).

  • Previous administration experience highly regarded.

  • Previous experience in customer service, strata management, hotel operations, or property administration preferred.

  • Experience working within a large residential or strata building environment desirable.

  • Demonstrated ability to handle sensitive and high-value stakeholder relationships.

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