Customer Experience Specialist

5 days ago

Brisbane, Queensland, Australia Talent Connect Australia Full time $70,000 - $120,000 per year

Customer Experience Specialist

Milton, Brisbane | Hybrid (2 days office, 3 days WFH)

6 month fixed term contract

About the Organisation

Join a leading national not for profit organisation dedicated to improving health outcomes and supporting communities across Australia. This organisation provides vital services, resources, and advocacy, working with individuals and families to ensure better access to care and support.

About the Role

As the first point of contact, you will play a vital role in supporting individuals with sensitive health related queries. You'll handle inbound and outbound calls, provide accurate information, and ensure every interaction is met with empathy and professionalism. This is a fantastic opportunity to contribute to a meaningful cause while using your customer service and administration skills in a supportive team environment.

Key Responsibilities

  • Handle incoming queries – answer calls and provide support across services, products, and accounts.
  • Conduct outbound calls – follow-ups, surveys, appointment reminders, and issue resolution.
  • Maintain accurate records – update databases and CRM systems with call details, outcomes, and next steps.
  • Deliver exceptional service – build rapport, resolve complaints professionally, and ensure positive customer experiences.

Skills & Experience

  • Excellent verbal communication – clear, empathetic, and professional tone.
  • Strong active listening skills and ability to explain complex information simply.
  • Proficiency with CRM systems (Salesforce, HubSpot, or similar) and Microsoft Office.
  • Emotional intelligence – patience, empathy, and ability to de-escalate when customers are distressed.
  • Experience in call centres, medical/health services, or support services highly regarded.

If you are available immediately and keen on the position, don't hesitate and apply now

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