Customer Service Specialist

**Customer Service Specialist - Shannons**

Shannon’s is the leading insurer of cars and motorbikes for enthusiasts and as we continue to grow our business, we are looking for the best-in-class Customer Value Specialists to join our team.

At Shannons, it’s all about our customers and the positive impact we can make in their lives and communities. Our inbound contact centre customer service teams are an essential part of how we deliver support and solutions.

Given the focus we place on people, it’s only natural that you’ll be supported to thrive and grow too - in a way that works for you. You’ll find endless opportunities to grow your customer service career in exciting new directions, as part of a diverse and dynamic team that thrives on helping people and driving results. And you’ll be recognised and rewarded for the genuine impact you’ll be making - one interaction at a time.

**What you’ll do**
- Provide brilliant customer service by making the complex simple whilst ensuring our customers’ needs are met via our inbound contact centre
- Engage with our existing customers in relation to their insurance policies or enquiries to find out what option is best suited for them
- Provide knowledge about the brand and products that are on offer
- Strive to find the right level of insurance protection to enable customers to drive or ride forward with confidence knowing they are covered by Shannons
- Contribute to a team culture that is balanced across people, customer, risk and performance.
- Ensure compliance with all internal policies and procedures and external requirements.

**What you’ll bring**
- Experience in delivering high quality customer experience within required timeframes.
- Experience working to achieve customer sales and service targets
- Effective interpersonal and communication skills (written & verbal).
- Demonstrated ability to work as a supportive team member
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.

**Hours & Training**

We are recruiting for **part time** across the following shift patterns:

- **Option 1**: Saturday, Sunday, Monday, Thursday, Friday - 30 hours per week
- **Option 2**: Monday, Tuesday, Wednesday, Friday - 30 hours per week
- **Option 3**: Saturday, Monday, Tuesday, Friday - 30 hours per week

All above shift options have a start window of 8am and 11am. A start window means you that you can be rostered on to commence your shift during these times. This roster will be provided at least 4 weeks in advance.

You will undergo 6 weeks of training Monday - Friday 8:30am-4:30pm. The initial 6 weeks of training will be full time onsite/virtual classroom style training, including high support training

**What do you need to work from home?**

This role is a hybrid role and will allow you to work from home and you will be provided with a laptop however, there may be an expectation for you to be onsite and connect with your team. To successfully work from home, you will need the following:

- Home phone line or VOIP connection
- Internet connection
- You will be provided with a laptop, however you will need to have dual screens, keyboard, mouse and webcam
- Ergonomic set up with desk and chair in a quiet, private space

**What we can offer you**
- A permanent role - full time or part time
- $58,000 + super + loading + bonuses
- Hybrid working environment - opportunity to work from home and in the office
- Brand new purpose build office with Auctions House at Eagle Farm - with free onsite parking
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Great company discounts and benefits - 25% off insurance products & staff banking offers
- Extensive reward and recognition programs
- Find our full list of employee benefits here - Employee benefits | Suncorp Group

**About Shannons**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career.

Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

**_ The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances._**

**_ At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valu