Operations Customer Service Manager

5 days ago

Banksmeadow, Australia Fracht Australia Pty Limited Full time

Fracht Australia is an International Freight Forwarder where performance is greatly prized. You, your contribution and your commitment will mainly define your career development. Fracht Australia is seeking to appoint a person who will be integral to its on-going success.

We are looking for an ambitious and highly motivated team player in the role of Operations Customer Service Manager to join us on a full-time basis in our Banksmeadow office.

Responsibilities will include, but are not limited to:

- Dedication to absolute customer satisfaction - communicating regularly with clients to establish excellent rapport.
- Following up with clients to ensure satisfaction with service provided before, during and after delivery of their goods and resolving any problems that may arise.
- Excellent rapport with all clients, team members and shareholders - assessing customers needs, recommending and explaining our services to them. Promoting our services on a daily basis to as many people as possible.
- Managing and giving guidance to the Customer Service team efficiently.
- Work hand in hand with Sales Department to maintain and increase client base.
- Designing and executing post-sales services to monitor customer satisfaction, guarantee the performance of our service, and enhance and refine the services offered.
- Offering guidance and constructive feedback to team members while aiding in the recruitment process.
- Encouraging improved productivity / profitability in the Customer Service Department by implementing strategies to maximize customer loyalty.
- Creating and reinforcing Fracht’s image to the general public which will result in increased client base, sales and use of our services.
- Keeping up to date with our services provided, new services available from shipping lines and airlines and offering these to existing and prospective clients.
- Assist team members / other departments as required.
- Regular discussions with management regarding client changes / suggestions for improvement / corrective actions taken.
- Developing and implementing strategies to build and maintain Fracht’s reputation and image with clients, shareholders and prospective customers.
- Regularly obtain testimonials and referrals from existing client base.
- Maximise profits by working in the smartest possible manner with a minimum of mistakes.

This role is suited to someone with at least three years’ of relevant experience in the freight forwarding industry with the following qualities and skills:

- Good understanding of the global and domestic freight industry
- Excellent communication, management and customer service skills
- Demonstrated ability to work autonomously and in a team
- Good computer skills - one year of CW1 experience is essential
- Knowledge and understanding of UK trade and freight requirements
- Outgoing personality
- Strong organisational and self-motivation skills

A rewarding salary package of between $70,000 and $85,000 per annum plus superannuation. Plus you will have the opportunity to share in company profits after one year of employment.

**Salary**: $70,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Banksmeadow, NSW 2019: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Freight Forwarding: 3 years (required)
- Cargowise (CW1): 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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