Operations Agent

**The Company**

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**About the role**:
Go behind the scenes in our operations team. Our Operation Agents are committed to sorting our freight and ensuring all shipments move through our depots seamlessly and with care, so that we can deliver on our service promises. Processing our customer’s shipments takes a huge team of operational Handlers, on the ground tackling and coordinating a high volume of freight to ensure our customers can deliver for their customers.
- Loading and Unloading trucks/containers and processing stock into warehouse.
- Completing system transactions for outbound / inbound orders
- Helping assist in picking, dispatching and processing orders for our customers
- Help generate operations reports
- Sort consignments to the correct delivery area
- Assist in customer inquiries and ensure they are dealt with in a timely manner
- Handling stock discrepancies or damaged stock
- Work together as a team to ensure efficient turnaround times

**Experience required**:

- Previous warehouse experience desirable
- Previous experience in picking is highly desirable
- Forklift license is highly desirable
- Previous shipping experience desirable
- Outstanding customer service experience
- Safety focused with an understanding of chain of responsibility
- Exceptional written and verbal communication.

**In addition to the essential experience, the following traits are desirable**:

- The ability to adopt our ‘Safety Above All Culture’
- Reliability with a can-do attitude and the willingness to go above and beyond for the customer

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

**The benefits**
- Uniform provided, including safety shoes
- Safety Above All Culture
- Career development opportunities
- A positive working culture, with our People-Service-Profit philosophy - putting our people first
- We care for our employees well-being and value their contributions to our company