Customer Service Executive

Full-time permanent role based at Banksmeadow, Sydney
- Elevate your customer service career in this highly valued role
- Join Campos, the values-based coffee company and enjoy lots of coffee

Founded in 2002, Campos Coffee is the leading specialty coffee brand in Australia. Our values go beyond a great cup of coffee - we care about quality, integrity and nurturing long-term relationships with our coffee producers, customers and our staff. Our iconic green cup is a catalyst for connection and growth, a symbol of our obsession with quality and service across everything we do. This is backed by our consecutive position as AICA Champion Australian Roaster for 2022. We’re on a mission to bring the magic of the green cup to more people.

As a Customer Service Executive, you’ll be responsible for dealing directly with customers and consumers to assist them with purchases, attend to queries, and provide timely solutions to ensure customers receive an excellent service.

In this role, you’ll love the ability to:

- Facilitate positive communications between prospective and current customers, consumers, and channel partners.
- Generate reports on customer/consumer behaviours and provide relevant insights.
- Manage the day-to-day operations of the customer support department, collaborate with our Business Development Manager and sales leadership teams to deliver strategic support.
- Assist with sales administrative duties in the areas of CRM/B2B, ordering and delivering logistics, documentation, reporting, and customer engagement programs.

**About you**
As a Campos Customer Service Executive, you’ll seriously care about doing a great job. You’ll love contributing to the team and the company, and you’re passionate about providing outstanding customer service.

For this role as a Customer Service Executive, we’re looking for someone who has the following skills and experience:

- Customer service driven, with great communication skills.
- Ability to adapt/respond to internal and external stakeholders.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work both independently and as part of a team.
- Strong attention to detail and accuracy.
- 3 years + high volume specialty coffee/high end food and beverage experience (desirable).

**Perks**
What’s in it for you?
- Competitive salary and bonus opportunity.
- A full-time permanent role.
- Hybrid working options.
- A wealth of knowledge of coffee to tap into and a shared love for coffee.
- Delicious coffee on-site and Campos coffee discounts.
- Career opportunities: grow your career in coffee within our growing company or at JDE Peet's (our parent company).
- Enjoy a day off on your birthday.
- Free parking is available on site with limited availability, but free street parking is also available
- Join in on social events such as our annual mid-year and end of year parties, Steptember, sushi lunches and Pride celebrations.

**Why Campos?**
**Do quality work, with people who care**
If you’re passionate about specialty coffee - or if you just seriously care about being the best you can be - you’ll find like-minded souls here.

**Be you and belong**
Campos is a great blend of personalities and lives. What unites us is a real commitment to consistency, quality and authenticity.

**Have impact, beyond your role**
Whatever you do at Campos, you’ll be growing something good. Our work positively affects local and global communitiesand as we grow, so does our impact.

**Grow your story with ours**
Our future success depends on the quality and commitment of our team. We nurture great people - because as you grow and thrive, so will we.

**Our DE&I Statement**
At Campos we aim to create a better future where we authentically serve, reflect, and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.