Customer Engagement Representative

Posted: 15/04/2025

Closing Date: 30/04/2025

**Job Type**: Fixed Term

Location: Canberra

Job Category: Call Centre and Customer Service,Insurance & Superannuation

**Your new role**

As a Customer Engagement Representative, you'll have the chance to positively impact our customer’s lives and enhance the experience for our customers.

The key to success is that you consistently provide outstanding customer service when interacting with CSC’s highly valued customers, listening actively and handling their needs with urgency and care. As the central point of contact customers your engagement and desire to help people is essential.

**Desired Skills and Experience**:
**Key information**:

- **State date**: 26 May 2025
- **Working hours**: Monday to Friday - 36.75 hours per week.
- **Working rights**: Full working rights in Australia required for the duration of the contract with no restrictions.
- **Employment type**: Fixed Term Contract which includes annual leave and sick leave entitlements.
- **Contract length**: 12 months.
- **Location**: Canberra (onsite and hybrid arrangement) or Interstate (100% work from home).
- **Training**: We will need your full-time commitment and attendance in training as this is crucial to your learning and success. Training is 5-6 weeks and will be delivered in person or online.

**What you need to excel**:

- We’re seeking individuals who have experience in roles that involve customer interaction and challenging conversations. Previous experience in a call centre environment within the superannuation/financial services industry is highly regarded.
- Possess excellent active listening and communication skills, ensuring a professional and seamless exchange with customers. This includes an empathetic approach to customer calls, especially during sensitive situations.
- Resilient and adaptable nature
- Understanding of compliance and privacy standards.
- Enjoy learning about new systems, interpreting complex information and adjusting to changes in processes or technologies.

**What will you get in return?**
- You will have meaningful work in an environment where you have the opportunity to contribute to our customers retirement journey and make a difference every day to the lives of others.
- Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported
- CSC are committed to ensure people at CSC thrive - we create learning and development opportunities and nurture our people’s careers, so they lead meaningful and balanced work lives.
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

**How** **do I apply?**
- **Please note**:Agency submissions will not be considered for this position.
- **Applications close**: 30 May 2025

**About CSC**:
**The drive to make a difference.**

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence