
Customer Service Representative
4 days ago
Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.
We're looking for reliable, customer-focused drivers to join our team on a casual basis. You'll deliver and collect vehicles, ensure they're spotless, and create a great handover experience — all while helping customers get back on the road after an accident.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
- Care & Passion – to deliver outstanding service the way we'd want to be treated
- Courage – to be empowered and make informed decisions
- Can Do – a proactive mindset focused on solving problems and improving
- Trust – to be counted on to do the right thing in all relationships
What You'll Be Doing
- You'll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:
- Driving vehicles to and from customer locations using GPS and traffic apps
- Handing over vehicles in a friendly, professional manner
- Collecting vehicles and completing electronic forms via iPad
- Cleaning and detailing vehicles inside and out within timeframes
- Following all safety, traffic, and vehicle care protocols
- Working with your branch team to support daily schedules and customer needs
What You'll Bring
- A current Australian driver's licence
- A strong focus on customer service — any industry experience welcome
- Good communication, reliability, and team spirit
- Physically fit and able to wash, clean, and move vehicles safely
- Well-presented and professional in appearance
- Confident using mobile devices or tablets for basic data entry
- Previous driving or vehicle-handling experience is a bonus, not required
Why Join Compass
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:
- Career development – many of our team members have progressed into senior roles across the business
- Access to the Employee Assistance Program (EAP) – confidential support when you need it
- Make a Difference Leave – one paid day per year to support a community cause
- Learning and development days to support your growth
- Team-building events and activities to strengthen connection and culture
- Exclusive discounts and offers through our business and HR partners
Ready to Apply?
Click Quick Apply and upload:
- Your resume
- A short cover letter telling us why this role suits you
We value diversity and encourage applications from people of all backgrounds.
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