Customer Support Representative

1 week ago

Canberra, Australia Hitachi Construction Machinery Full time

**Key Dot Points**
- **Permanent Full-time Opportunity with OEM training**:

- ** Fully Maintained Company Vehicle**:

- ** Paid Parental Leave | Mobile Phone + Laptop**

**Hitachi Benefits**
- ** The Role**:Competitive salary + commission structure + super
- ** Supplied**: Company laptop + work mobile + full PPE / corporate uniform
- ** Health**:Discounted Medibank health insurance policy
- ** Wellness program**:access to Employee Assistance Program
- ** Stability**:Permanent Full Time Position in a leading OEM with long term job security
- ** Employee Benefits**: Exclusive staff discounts on a range of goods and services through the Orange Benefits program
- ** Training and Development**: Continuous training and upskilling with real career development opportunities, start your rewarding career now
- ** Company culture**: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work

**The Opportunity**

An exciting opportunity has become available for a focused and motivated individual in the position of Customer Support Representative. Based out of our Canberra Branch this role will have you working with a customer base to improve customer service by providing solutions to our customer’s challenges.

The position focuses on ACT, Riverina & Southern NSW region. This role will involve traveling/over nights stays were required.

**Reporting to the Canberra Parts & Service Supervisor, your responsibilities will include**:

- Manage an existing network of customers and source new customers to grow our business
- Identify opportunities for new business with a view to increasing parts & service sales
- Promoting parts and service sales solutions to achieve company budgeted sales targets
- Working to a customer call cycle and actively building parts & service quotes tailored to customers’ needs and conducting B2B sales negotiations
- Documenting all customer interactions in the company CRM system
- Reporting of activity, prospects, sales opportunities and competitor activity

**To be successful you will need**:

- Strong technical understanding of earth moving and construction equipment
- Demonstrated success in a similar sales role
- Be self-motivated and be able to build long term relationships
- Excellent administration, communication and interpersonal skills
- The ability to travel as required within your region

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company.

**How to Apply**

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