Fleet Administrator/customer Service Representative

1 day ago

Canberra, Australia HERTZ Full time

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals. To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representatives to join our exceptional team. We provide the keys for you to drive your career

What are the Perks?
- Generous discounts on our brands
- Employee Car Sales Program
- Car Leasing Program
- On-site Airport Parking
- A focus on sustainability
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace

**About the Role?**

The Fleet Administrator/Customer Service Representative will be responsible for supporting the execution of the maintenance strategies within the region under their control and providing world class customer service. This role will be accountable to achieve or exceed set turnaround times of all vehicles out of service whilst reducing and or maintain costs to a set minimum. By reducing the time in the repair status, the person is contributing to the overall support of continued growth by having all vehicles available and ready for rent. This role will also responsible for achieving maintenance goals in line with the corporate business plans in the area of their responsibility. Duties of this role include:

- Face to face Customer service
- Completing rental and return transactions
- Providing information regarding options coverages, upgrades and fuel options
- Resolving complains and ensuring overall customer satisfaction
- Managing Out of service levels in accordance with business objectives.
- Effective control and efficiency of processes around fleet maintenance

**About You?**

To be successful in this position, our newest team member will have the following:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Previous experience in customer service or sales; experience in rental industry preferred
- Computer literacy skills required
- Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
- A full and current AU driver’s licence with the ability to drive automatic vehicles.

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive hourly rate & incentives**:

- **Opportunities for career growth and development**:

- **Full training and a company uniform**:

- **A supportive team environment**:

- **Leave loading & shift penalties applied to base hourly rates**:

- **Employee Benefits and a motivating company culture**

Pay: $42,760.00 - $82,008.40 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

  • Fleet Manager

    3 days ago

    Canberra, ACT, Australia SG Fleet AU Full time

    Overview SG Fleet AU – Canberra, Australian Capital Territory, Australia. We are seeking a Fleet Manager to be the first point of contact for customer requests and to proactively manage and review the portfolio of customers allocated. The role focuses on maximise renewals and organic growth, and supports Relationship Managers to deliver outstanding...

  • Fleet Manager

    3 days ago

    Canberra, ACT, Australia SG Fleet AU Full time

    OverviewSG Fleet AU – Canberra, Australian Capital Territory, Australia. We are seeking a Fleet Manager to be the first point of contact for customer requests and to proactively manage and review the portfolio of customers allocated. The role focuses on maximise renewals and organic growth, and supports Relationship Managers to deliver outstanding customer...

  • Customer Service Representative

    3 days ago

    Canberra, Australia NEXTDC Full time

    Company Description NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX100 listed company with data centres in five...

  • Customer Service Representative

    2 weeks ago

    Canberra, Australia IMB Bank Full time

    **Supportive culture with career pathways available**: - **Full time Mon - Fri, Woden branch**: - ** Highly reputable and trusted bank** We are now recruiting for an enthusiastic and customer focused individual to join our branches in Woden. Our **Customer Service Representative** roles are great job opportunities where you can get your foot into the door...

  • Customer Service Construction

    2 weeks ago

    Canberra, Australia Roc Consulting Full time

    JOIN A WELL KNOWN AUSSIE CONSTRUCTION HIRE COMPANY - CONFIRMED CAREER / PAY PROGRESSION - FLEXIBLE WORK/LIFE BALANCE & CAPTAIN OF INDUSTRY **COMPANY**: This business has their Australian head office located in Canberra, they represent a number of high-end brands within the Construction equipment space. Known for their flexible and heavy team-oriented...

  • Customer Service Construction

    6 days ago

    Canberra, Australia Roc Consulting Full time

    JOIN A WELL KNOWN AUSSIE CONSTRUCTION HIRE COMPANY - CONFIRMED CAREER / PAY PROGRESSION - FLEXIBLE WORK/LIFE BALANCE & CAPTAIN OF INDUSTRY **COMPANY**: This business has their Australian head office located in Canberra, they represent a number of high-end brands within the Construction equipment space. Known for their flexible and heavy team-oriented...

  • Customer Service Representative

    2 days ago

    Canberra, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Service Representative

    3 days ago

    Canberra, ACT, Australia beBeeCustomerService Full time $80,743 - $138,000

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our sales floor, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a positive store...

  • Customer Service Representative

    1 week ago

    Canberra, Australia Fletcher Building Full time

    **General Information**: **Job Type** Permanent **Category** Customer Service **Business** Stramit **Location** ACT **Job Reference** 40608 **Posted Date** 04-Jun-2025 **Closing Date** 04-Jul-2025 **Description**: **Who We Are** - Stramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material...

  • Customer Service Representative/administrator

    5 days ago

    Canberra, Australia PFD Food Services Full time

    * - **Located in Canberra**: - **Full-time position working with a national food service company**: - **Ongoing training and development to support your growth within our business!** PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are...