Customer Success Representative

1 week ago


Canberra, Australia Blackbaud Full time

We're looking for a Customer Success Representative to join our Blackbaud Pacific team in a 12-month fixed-term role to cover a period of parental leave. As a Customer Success Representative, you will be the trusted advisor and strategic partner to a defined portfolio of strategic and non strategic customers.

Working closely with a cross-functional team that includes Account Managers, Services Leads, and Payments Specialists, your role is to help customers achieve their goals and maximise the value of our solutions through proactive engagement, tailored success planning, and collaborative execution. You’ll be instrumental in driving customer satisfaction, retention, and long-term success so previous experience of using our products will be beneficial.

**What you will do**
- Build and maintain strong, strategic relationships with key stakeholders across your assigned customer list, earning trust and credibility.
- Collaborate with the Account Executive aligned to each account to develop and execute mutually agreed success plans focused on the customer’s desired outcomes.
- Lead onboarding for new customers, ensuring they are equipped to leverage our support, services, training, and community resources.
- Analyse customer product usage data to identify trends, risks, and opportunities for strategic action. Monitor customer sentiment and respond proactively to survey feedback, implementing wellness plans for at-risk accounts.
- Identify at risk customers and build retention plans
- Develop and present webinars to selected customer groups to ensure product adoption and engagement
- Work closely with customer success team in the US COE to align best practices.

**What will you bring**
- Experience with Blackbaud products, specifically Blackbaud CRM or Raiser’s Edge NXT.
- Understanding and experience in the social good community (nonprofits, foundations, educational institutions, healthcare institutions).
- Excitement for working with people and organisations, with demonstrable experience in relationship-building, account management, and/or delivering outstanding customer service.
- Excellent written, oral communication, and presentation skills, with the ability to exude confidence and instil it in others.
- Competence and comfort in drawing meaningful insights from data.
- A genuine passion for helping others achieve their outcomes and contributing to a better world

**Why Blackbaud?**
- Remote-first culture with strong leadership access.
- Work that matters—supporting organisations that change the world.
- A collaborative, innovative, and values-driven environment.

Stay up to date on everything Blackbaud,

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.



  • Canberra, ACT, Australia Arventa Pty Ltd Full time $60,000 - $90,000 per year

    Customer Success RepresentativeAt Arventa, we're passionate about giving the best possible customer experience to our software users. As we continue to grow, we're looking for a proactive, relationship-driven Customer Success Representative to join our team and play a key role in driving customer satisfaction, retention, and growth.Arventa was founded in...


  • Canberra, ACT, Australia Kompozition Full time

    Kompozition Canberra, Australian Capital Territory, Australia Join or sign in to find your next job Join to apply for the Customer Success Specialist role at Kompozition As a Customer Success Specialist, you'll work directly with our clients to help them understand and use the Kompozition platform. You'll support them in creating digital models that...


  • Canberra, ACT, Australia Kompozition Full time

    Kompozition Canberra, Australian Capital Territory, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Success Specialist role at KompozitionAs a Customer Success Specialist, you'll work directly with our clients to help them understand and use the Kompozition platform. You'll support them in creating digital models that make sense...


  • Canberra, Australia HERTZ Full time

    Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Customer Success

    4 days ago


    Canberra, ACT, Australia Arventa Pty Ltd Full time $60,000 - $90,000 per year

    Who we are:At Arventa, we're helping businesses create safer, smarter workplaces with our WHS software. Currently supporting 3000 Australian businesses, we're looking for someone who's passionate about customer success—someone who ensures every customer not only gets started quickly but also continues to see real value every day.This is a great opportunity...


  • Canberra, Australia Hitachi Construction Machinery Full time

    **Key Dot Points** - **Permanent Full-time Opportunity with OEM training**: - ** Fully Maintained Company Vehicle**: - ** Paid Parental Leave | Mobile Phone + Laptop** **Hitachi Benefits** - ** The Role**:Competitive salary + commission structure + super - ** Supplied**: Company laptop + work mobile + full PPE / corporate uniform - ** Health**:Discounted...


  • Canberra, ACT, Australia Kirby HVAC&R Pty Ltd Full time $60,000 - $80,000 per year

    Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs. We have an exciting opportunity for a Customer Service Representative to join our Canberra team. Why join us? We are committed to the safety, education...


  • Canberra, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...


  • Canberra, Australia dynaTrace software GmbH Full time

    Your role at Dynatrace As a Senior Customer Success Engineer for the Australian Government sector, you will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers. You will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of...


  • Canberra, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...