Customer Service
2 days ago
Fantastic opportunity to join a bubbly and energetic team in a fast-growing travel insurer
**Your new company**
**Your new role**
- You will be the first point of contact for all new and existing customers in relation to any travel insurance enquiries, giving fantastic customer service.
- Up-selling and cross-selling products/services by means of creating a great customer service experience
- Sharing knowledge and expertise on products and services
- Meeting compliance and exceeding targets and KPI's
- Comprehending their product offerings and accurately conveying policy wordings (PDS) in a compliant manner to ensure travellers have a complete understanding of their coverage.
**What you'll need to succeed**
- Ideally you would come from a customer service background, ideally contact centre, or travel insurance, however most importantly the right attitude.
- Bubbly fun personality, team-orientated with a strong desire to learn and grow within the company
- You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
- PR or Citizenship as this is a permanent full-time position
**What you'll get in return**
- Fantastic opportunity to develop and grow with great leaders and a fantastic team culture
- Start your new role in a brand-new office in the CBD on July 3rd
- Monday to Friday hours are currently standard business hours operating between 9am to 5.30pm, expanding operating hours is likely in the future and will create additional opportunities for you.
- Excellent salary of $55-$65k + super depending on experience
**What you need to do now**
**LHS 297508**#2786526
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