Ubank Customer Service Advisor

4 days ago

Sydney Central Business District, Australia HAYS Full time

Customer Service role Australian Bank

Our client

Ubank is Australia’s first homegrown digital bank and has been supporting everyday Australians since 2008. They are currently experiencing rapid growth and are now looking to welcome energetic, dynamic professionals who have a strong passion for providing exceptional customer service.

Why work with UBank?
- Recognition and reward for the value that you bring
- Be part of a team that is proactively working on changing the future of banking
- Join a fun, diverse, supportive, and inclusive team environment

The Role

Ubank’s customer service team is expanding, the main responsibilities will include:

- Answering inbound calls from personal customers and brokers, about a range of simple to complex enquires
- Ensuring all personal training records are maintained and kept up to date
- Adapting customer service techniques to ensure relevance to the current market/banking conditions to ensure that the insights are Impactful
- Entering customer details, activities, and opportunities into the system to ensure a robust CRM system is maintained

This is 12-month temporary assignment at Level 4, 2 Carrington Street, NSW, 2000 with a high possibility of extension or permanency. The pay rate is $32.69 per hour plus super, with work of 38 hours a week. You will need to be available Monday - Sunday from 8am - 8pm on a rotating basis.

What you need to succeed
- Previous direct customer service experience
- Excellent verbal and written communication skills
- Highly resilient with an analytical mindset and problem-solving skills

**Benefits**:

- Hybrid working
- Inclusive and fun working culture
- Casual/Relaxed dress code
- Excellent career progression opportunities
- Sydney CBD office - one minute away from public transport

Interested?

**LHS 297508** #2760947

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