Customer Service

2 days ago


Sydney Central Business District, Australia HAYS Full time

Huge opportunity to build a career in customer service or insurance, in a rapidly growing tech-travel insurer

**Your New Company**:
**Your New Role**:

- You will be the first point of contact for all new and existing customers in relation to any travel insurance enquiries, giving fantastic customer service
- Up-selling and cross-selling products/services by means of creating a great customer service experience
- Sharing knowledge and expertise on products and services
- Meeting compliance and exceeding targets and KPI's
- Comprehending their product offerings and accurately conveying policy wordings (PDS) in a compliant manner to ensure travellers have a complete understanding of their coverage.

**What You'll Need to Succeed**:

- Ideally you would come from a customer service background, ideally contact centre, or travel insurance, however most importantly the right attitude
- Bubbly fun personality, team-orientated with a strong desire to learn and grow within the company
- You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
- PR or Citizenship as this is a permanent full-time position.

**What You'll Get in Return**:

- Fantastic opportunity to develop and grow with great leaders and a fantastic team culture. Huge scope to build your career in the business, progressing within customer service or other areas of the business
- Start your new role in a brand-new office in the CBD
- Monday to Friday hours are currently standard business hours operating between 9am to 5.30pm, expanding operating hours will increase to 0800-2000 and 1-2 Saturdays per month in the future, creating additional opportunities for you to earn loadings/penalties and increase your salary
- Excellent salary of $60-$65k + super depending on experience

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