Client Service Officer

1 week ago

Wollongong, Australia Demant Full time

Permanent Part Time (Mon, Tue, Wed and Thursday 9.00am - 5.00pm)
- Located at Wollongong clinic
- Opportunity to make a difference in peoples lives

**Responsibilities**:

- Perform sales generating activities to help more people hear better (full training is provided)
- Book and confirm appointments for clients with our online schedule tool
- Work with clients to determine their entitlement to government funding assistance and health fund rebates
- Follow up with existing clients to encourage renewal of the maintenance program
- Perform hearing screening checks (full training is provided)
- Provide administrative support for day-to-day clinic operations

**You will be successful in this role if you have**:

- Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Higher School Certificate (HSC) or TAFE Qualification
- Computer literacy skills

**What’s in it for you**:

- Permanent, Part time
- Parking reimbursement
- Competitive salary + Super + performance incentives
- Supportive hearing care team
- Professional development through clear career path and professional training
- ‘MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts

**Our Values**:

- Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.- We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.- We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

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