Customer Service Officer

2 weeks ago

Wollongong, New South Wales, Australia Sedgwick Full time $60,000 - $80,000 per year

Customer Service Representative - Full Time - Monday to Friday and the Shift can vary between the hours of 7am to 7pm

Do you enjoy assisting customers?

We are looking for individuals who are dedicated, understanding, and motivated to assist people and families during challenging times.

You will be responsible for delivering excellent experience to our customers and clients. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving timely outcomes.

What are my accountabilities?

  • Respond promptly to customer enquiries via phone and email

  • Coordinate triage efforts as calls are received

  • Obtain and process key information relating to customer enquires

  • Maintain high level of customer service with all internal and external stakeholders

About you:

  • Self-motivated, driven and customer centric.

  • Caring, empathetic and resilient

  • Enjoy working within a fast-paced environment.

  • Exceptional communication and organisational skills

  • Basic Microsoft Office skills

Sedgwick supports a hybrid working model, which becomes available following the completion of initial training. Training days will be paid and conducted at our metropolitan Wollongong office.

Please note that as part of our recruitment process, we conduct work rights and police checks. Additionally, we use Hirevue to facilitate online interviews.

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.

If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you're in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there's a place for you here to be a force for good.

Some of the Benefits of working with us are:

  • Hybrid working arrangement.

  • Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education

  • +0.5% on top of Superannuation Guarantee

Domestic and International Career Pathways
Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive wo

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