Service Delivery Officer

4 weeks ago

Wollongong, New South Wales, Australia Australian Taxation Office Full time
Service Delivery Officer (Casual opportunity)

At the ATO, you'll do work you can't do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.

We're building a leading tax and superannuation administration known for contemporary service, expertise and integrity.

We have a vibrant, inclusive and client-focused culture. We celebrate and champion diversity to reflect the community we serve.

About the role

As a Service Delivery Officer, you'll resolve queries and interact with the community through multiple communication channels including phone, paper, webchat, email and online portals.

Your work will involve extensive client contact in a scheduled, contact-centre environment.

  • Build and sustain positive client relationships
  • Respond to enquiries from the community
  • Maintain the integrity of ATO records
Skills and experience
  • Knowledge in using technology to communicate and store information
  • Practical experience and commitment to providing quality client service
  • Experience in a fast-paced client contact environment
  • Attractive superannuation contributions of 15.4%
  • Flexibility to provide work/life balance
  • Award-winning and highly professional organisation
  • Contemporary workspaces and technology
  • Learning and development opportunities
  • These roles will be offered in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.

You must be an Australian citizen to work with the ATO.

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click "Apply". Don't forget to mention you applied through SEEK on your application.

Find out more information about us on our careers page at www.ato.gov.au/careers

Unlock job insights

Salary match Number of applicants Skills match

Government & Defence More than 10,000 employees

Our purpose is to collect tax so that government can deliver services for the Australian community. This includes us:

- collecting tax

- administering the goods and services tax (GST) on behalf of Australian states and territories

- managing our responsibilities in the superannuation system

- administering a range of payments and transfers on behalf of government

- being custodian of the Australian Business Register.

We operate under the Public Governance, Performance and Accountability Act 2013, within the Treasury portfolio, and are accountable under the Public Service Act 1999.

Our purpose is to collect tax so that government can deliver services for the Australian community. This includes us:

- collecting tax

- administering the goods and services tax (GST) on behalf of Australian states and territories

- managing our responsibilities in the superannuation system

- administering a range of payments and transfers on behalf of government

- being custodian of the Australian Business Register.

We operate under the Public Governance, Performance and Accountability Act 2013, within the Treasury portfolio, and are accountable under the Public Service Act 1999.

What can I earn as a Service Delivery Officer


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