Client Services Coordinator

2 days ago

Wollongong, Australia igknight Pty Ltd Full time

**Key Responsibilities**
- **Rostering & Scheduling**: Update rosters and fill gaps in consultation with the Comunity Access Manager (CAM). Provide rostering and administrative support to the Allied Health team.
- **Service Agreements & Quotes**: Develop service agreements and quotes under the supervision of the CAM.
- **Onboarding**: Coordinate the onboarding of new team members in collaboration with the management team.
- **Care Plans & Risk Assessments**: Update and maintain care plans and risk assessments in consultation with the relevant manager.
- **Client Management System**: Set up initial leads for new clients and mentors in the Rostering System
- **Roster Changes**: Monitor Messages ‘Roster Alterations Group’ for real-time updates, making necessary adjustments on the rostering system or escalating complex queries to the CAM as needed.
- **Office IT Support**: Provide day-to-day IT support within the office.
- **Data Management**: Enter data, manage databases, and maintain an online data management system.
- **Administrative Tasks**:

- Answer and make phone calls.
- Schedule and organise appointments, meetings, and record minutes as needed.
- Assist in the creation of scheduled reports and update office policies and procedures.
- Order office supplies, research deals, and maintain contact lists.
- **Office & Visitor Support**: Welcome and assist office visitors, act as the main contact for internal and external clients, and handle requests and queries from senior managers.
- **Purchasing & Research**: Support organizational purchasing needs and assist with research on vendors and suppliers as directed by the management team.
- **Team Support & Mentoring**: Offer guidance and mentoring to team members as required.

**Organizational Responsibilities**
- Collaborate within a team to enhance support services for individuals with disabilities, their families, and carers.
- Participate in ongoing learning, supervision, and quality improvement activities.
- Attend relevant meetings and contribute to a culture of continuous improvement.

Pay: $80,000.00 - $90,000.00 per year

**Experience**:

- client services coordinator: 1 year (required)

Work Authorisation:

- Australia (required)

**Location**:

- Wollongong, NSW 2500 (preferred)

Work Location: In person

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