Support Coordinator

**Description**:

- Connect people to supports and enable them to have a voice and choice to thrive
- SCHADS Level 4, $41.52 - 44.68 per hour plus superannuation & salary packaging
- Permanent role, full time hours, work from home and office (Dandenong South)

About You
Experienced in supporting the needs of people with complex disability and/or mental health you will be motivated by seeing these individuals thrive within their communities as a result of care plans that promote independence, resilience and confidence. These skills will have been gained in a role with similar case management responsibilities where you have supported a portfolio of clients in helping them to access supports and services within their community.

**Additional attributes we are looking for include**:

- An understanding of NDIS Framework and Support Coordination
- Knowledge of accessing community resources, particularly in the areas of health, drugs and alcohol, legal, income support, employment and recreation
- Passion and commitment with a flexible approach
- Effective written and verbal communication skills
- Emotional resilience, patience and determination to get the job done

We are looking for someone that will take the initiative to ask questions and can work collaboratively, being comfortable that this will be a work from home arrangement. You will have a willingness to learn and ability to stay motivated while working autonomously.

About the Role

As a Support Coordinator for ermha365 you will actively manage a portfolio of clients and provide coordination in accordance to their NDIS plan, assisting to connect with supports, build capacity and resilience.

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes.

**To achieve this the role entails**:

- Conducting needs assessments based on their NDIS plan and goal
- Develop a support plan that identifies clear actions
- Enabling the client to connect with various service providers
- Assist clients to achieve goals through building capacity, knowledge, resourcefulness and confidence
- Provide support to the families of clients
- Work with local service providers and community members
- Build and foster positive ongoing stakeholder relations
- Prepare case notes, reports and updates as required by ERMHA365 and the NDIA

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children's Check, work rights and possess a current & valid driver’s licence.

Our success will enable the people we support to have the voice and choice to thrive in their local communities.

What we can offer you

Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

- Support as needed utilising our 24/7 Employee Assistance Program and unlimited access to our online Wellbeing Centre
- Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
- Flexibility in working hours to suit work life balance
- A supportive team environment that is engaging and inspiring
- A competitive total package - SCHADS award with the ability to reduce your taxable income through salary packaging and access to discounts with 500+ retailers in Australia

About ermha365

This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria/NT. We’re a lifeline for people who often feel like “a square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice.
We believe in the potential of everyone. We never give up, and we never give in.

Diversity and Inclusion