Administration Officer

**About the role**

Reporting to the CEO, the Admin/Project Assistant will assist in planning, prioritising and managing administrative needs of the CEO and the organisation, to ensure smooth operating systems are implemented and met. This includes formulating reports, documents and processes; organising meetings and meeting papers; arranging workshops, support groups and events aligned to funded grants (including Gambling Aware); and assist with IT, telephony and tradespeople as required.

Key responsibilities of the role include:
1. Client Services
- Greet clients, visitors, and families, creating a welcoming environment.
- Act as the primary point of contact for client inquiries, ensuring timely, accurate responses (on workdays).
- Uphold the rights of clients, in line with Moving Forward policies and relevant legislation.

2. Administration Duties
- Manage the main administration inbox, answer incoming calls, respond to inquiries from internal and external stakeholders.
- Manage the organisation of meetings, workshop, support groups and funded events (Gambling grant) including liaison with key stakeholders, attendance management, and handling and recording of feedback evaluation forms into CIMS.
- Assist with relocation planning including organising and liaising with tradespeople, and other new location personnel.
- Assist in generating and analysing reports in Excel, compiling data from various sources.
- Troubleshooting basic office equipment and assist with IT support requests as needed.
- Experience with social media platforms and communication.
- Other duties as required.

The position is **part time 15 hours per week (Monday to Thursday)**and is a **12 month fixed term contract with a potential for extension pending funding.** The role is based in Hurstville NSW, with public transport (trains and buses) at the office doorstep, and a short 17 minute express train ride from Sydney's Central Station.

**Remuneration: SCHADS level 3.1 ($37.35 per hour)**

**Due to the nature of this service, to identify as a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).**

**About you**
- Strong administrative experience relating to people and project management.
- Proven ability to provide a range of confidential and sensitive executive support services in a changing environment.
- Demonstrated stakeholder engagement capabilities including the ability to forge trusting relationships, be proactive, collaborative and inclusive with exceptional interpersonal skills.
- Poses excellent written communication skills, with an ability to develop reports, newsletters, social media posts, and communication with external stakeholders.
- Be tech savvy and be able to navigate social media strategies.
- Have excellent co-ordination skills and the ability to work collaboratively as part of a team.
- Experience with social media platforms and communication.
- Excellent time management including juggling multiple priorities and work within timelines.
- Hold or be willing to provide a recent Police check and WWC check.
- Have the right to work full time, without restrictions in Australia

**Desirable**
- Multilingual
- Prior training in DFV (ie ECAV trained in DFV)

**Why choose Moving Forward?**
- **Supportive work environment**: Be part of a caring, inclusive team dedicated to making a difference. Internal supervision provided.
- **Women’s led organisation**: Client centred, trauma informed, diverse, supportive and responsive.
- **Generous above award Entitlements**: Including paid office close leave at Christmas time (above annual leave).
- **Salary Packaging Options**: Up to $15,900 tax free and other incentives available.
- **Professional Development**: Opportunities for ongoing training and career growth.

**How to Apply**

**Closing date: Friday 7 March**

**Job Type**: Part-time

Pay: From $37.35 per hour

Expected hours: 15 per week

**Benefits**:

- Salary packaging

Work Authorisation:

- Australia (preferred)

Work Location: In person