Operator, Child Care Subsidy Provider Helpdesk

2 weeks ago

Canberra, Australia Australian Government Full time

APS Level 3
- Canberra, ACT
- $72,658 - $75,678

**About the Department of Education**
We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning.

**The Role**

Additionally, the Helpdesk manages the Department’s general enquiry line and mailbox. This work includes assisting Stakeholders with queries related to higher education, international education and general education enquiries.

The Helpdesk is an operational team, we work between the hours of 9am to 5pm in the Canberra city office. The Helpdesk consists of around 20 team members from APS 2 Operators to the Director. The Helpdesk is a small but dynamic team who work together to deliver high quality frontline support to the child care sector.

**Duties and Responsibilities**
In this role, you will be responsible for the following:

- Use a case management system to log, action and resolve incidents
- Analyse and interpret data to identify issues and provide solutions
- Keep up to date with new information in a fast-changing environment
- Train and assist other Operators when required
- Report directly to the APS 5 Team Leader and take on feedback when required
- Work 9:00am to 5:00pm weekdays, in the Canberra city office with scheduled breaks

**How to Apply**
- Provide a summary (**no more than **500** words**) that outlines your skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
- Upload your Resume
- Provide contact details for 2 Referees.

**Eligibility**
Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Please refer to the **Job Information Pack** for more information about the role.

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