Team Leader, Child Care Subsidy Provider Helpdesk

1 week ago

Canberra, Australia Australian Government Full time

APS Level 5
- Canberra, ACT
- $87,264 - $93,294

**About the Department of Education**
We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning.

**The Role**

The Helpdesk also provides a contact channel so members of the public can contact the Department about suspected mismanagement of CCS. At times this may require working with external Departments to investigate and resolve child care complaints and issues raised by families.

Additionally, the Helpdesk manages the Department’s general enquiry line and mailbox. This work includes assisting Stakeholders with queries related to higher education, international education and general education enquires.

The Helpdesk is an operational team, we work between the hours of 9am to 5pm in the Canberra city office. The Helpdesk consists of around 20 team members from APS 2 Operators to the Director. The Helpdesk is a small but dynamic team who work together to deliver high quality frontline support to the child care sector.

**Duties and Responsibilities**
In this role, you will be responsible for the following:

- Day to day team management including:

- Break scheduling
- Adherence monitoring
- Providing regular feedback to staff
- Providing coaching and support to team members
- Assist team members with complex policy or system matters
- Analysis and interpretation of data to identify issues and provide solutions
- Liaise with internal and external stakeholders
- Report directly to the APS 6 Team Supervisor

**How to Apply**
- Provide a summary (**no more** than 750 w**ords**) that outlines your skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
- Upload your Resume
- Provide contact details for 2 Referees.

**Eligibility**
Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Please refer to the **Job Information Pack** for more information about the role.

Privacy Statement - Application Form Opens in new window

Job Information Pack Opens in new window

  • Child Care Subsidy

    19 hours ago

    Canberra, Australia Australian Government Full time

    APS Level 4 - Canberra, ACT - $75,996 - $81,274 **About the Department of Education** We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning. **The Role** The Helpdesk also manages a Tip Off Line where members of the public can contact the...

  • Aps6 Helpdesk Team Leader

    2 weeks ago

    Canberra, Australia HAYS Full time

    Exciting opportunity to manage a hotline on the forefront of Australia's cyber security **Your new company** This Australian Government Cyber Security Agency is leading the APS in efforts to improve cyber security for all Australians. As part of this effort, they have launched a 24/7 hotline for reporting cyber security incidents. **Your new role** The...

  • Aps3 Level 1 Helpdesk

    2 weeks ago

    Canberra, Australia HAYS Full time

    Seeking experienced APS3 Level 1 Helpdesk Officers **Your new company** This high profile Federal Government Department is seeking a highly skilled APS3 Level 1 Helpdesk Officers to join their team **Your new role** The APS3 Level1 Helpdesk Officer provides assistance to internal stakeholders supporting a number of systems. The Key Business deliverables of...

  • Aps4 Citizenship Helpdesk Officer

    1 week ago

    Canberra, Australia HAYS Full time

    4-month non-ongoing with a Federal government department as an APS4 Citizenship Helpdesk Officer **Your new company** **Your new role** This role is all encompassing and includes working as part of a team within the Helpdesk in the Operations Section. The position is responsible for providing a range of helpdesk support services to assist activities as...

  • Digital Support Officer

    2 days ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/ST0034**Title**: - Digital Support Officer - Helpdesk - Fed Govt**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - High Profile Federal Government Department! - Initial 12 month contract with 2 x 12 month extension options! - Rewarding hourly rate!...

  • Helpdesk Operator

    18 hours ago

    Canberra, Australia HAYS Full time

    Seeking Helpdesk Operators **Your new company** This is a key client who provides a vast range of services to the rest of the APS as well as the private enterprise. They work on providing support and enhancements to ensure the continuation and sustainability of the Australian economy. **Your new role** This is an exciting position where you will working in...

  • Helpdesk Supervisor

    3 days ago

    Canberra, Australia Downer Group Full time

    Downer requires a full-time **Help Desk Supervisor** based at Head Quarters Joint Operations Command (HQJOC), Bungendore NSW. **Who we are** We employ over 36,000 people in Australia and New Zealand within a variety of roles. We provide expertise tailored to key industry sectors that include Health, Business & Industry, Resources, Defence, PPP, Leisure,...

  • Aps6 Team Leader Tew Delivery

    6 days ago

    Canberra, Australia HAYS Full time

    Support in the day to day management of matters relating to the Helpdesk and Election Systems. **Your new company** This Government Department is the independent federal agency in charge of organising, conducting and supervising government parties during industrial actions. **Your new role** A the Team Leader, you will support the Assistant Director in the...

  • Assistant Director

    1 day ago

    Canberra, Australia Australian Government Full time

    Executive Level 1 - Canberra, ACT | Sydney, NSW | Melbourne, VIC | Hobart, TAS | Adelaide, SA | Brisbane, QLD | Perth, WA. - $115,996 - $128,200 **About the Department of Education** We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and...

  • Aps3 Helpdesk Support Officer

    6 days ago

    Canberra, Australia HAYS Full time

    **Your new company** This highly sought after Federal Government agency leads the Australian Government’s effort to improve cyber security, with the goal of making Australia one of the most secure places to connect online. They have a dedicated 24/7 hotline for reporting cyber security incidents and in 2019, the Australian Government made an election...