Helpdesk Operator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
This is a fantastic opportunity to step up your career and is a get way role into JLL. JLL has a large pool of local and national clients, it gives you exposure to a very broad set of skills that can be applied across the different divisions at JLL.

**What this opportunity involves**:
We now have an exciting opportunity for a Help Desk Team Operator to join one of our outstanding client portfolio teams based in Canberra

The Helpdesk manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.

**Key responsibilities**:
Answer all incoming calls from our client's Business Units
Ensure that requests are addressed in an expeditious manner
Analyse callers needs and implement the best strategy to respond
Measure costs against established service provider guidelines
Verify and track work orders to completion
Take ownership for the ultimate resolution of the customer's problem
Contract Documentation
System process and work flow management
Subcontractor Management and Negotiations
Information Systems Applications

Experienced in Customer Service, ideally within a Call Centre environment.
A good working knowledge of Word and Excel is also required
A desire to make your mark in the property industry and go above and beyond to achieve customer satisfaction.
It would be extremely beneficial if you had experience using CISCO phone systems.
Great communication skills
A background in or understanding of property would be preferable, and an understanding of commercial lease agreements would be highly beneficial but not essential
Need to be an Australian Citizen

**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Want to Apply?

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.