Aps3 Level 1 Helpdesk

2 days ago

Canberra, Australia HAYS Full time

Seeking experienced APS3 Level 1 Helpdesk Officers

**Your new company**
This high profile Federal Government Department is seeking a highly skilled APS3 Level 1 Helpdesk Officers to join their team

**Your new role**
The APS3 Level1 Helpdesk Officer provides assistance to internal stakeholders supporting a number of systems. The Key Business deliverables of an APS3 Level 1 Helpdesk Officer includes:

- Troubleshoot enquiries and provide clients with resolutions.
- Process system access requests
- Take ownership of enquiries and monitor the progression through to the resolution.

**What you'll need to succeed***
- Observed to be action-oriented, co-operative in building relationships, curious and decisive, and models consistent professional and client-focused behaviours.
- Observed to provide thoughtful, constructive ideas and comments.
- Flexibly responds to and adapts to change, seeking support and guidance when required.
- Regularly participates and engages in development activities.
- Works within own area of functional responsibility and adheres to relevant standard operating procedures.
- Shares information with colleagues and listens to the ideas of colleagues.
- Communicates in a positive, objective and inclusive manner, contributing ideas and solutions based on fact.
- Confident with Microsoft Office including Word and Excel.
- Australian Citizen

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2664030

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