Ccs Helpdesk

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS3 CCS Helpdesk Operator on a contract for 4 months with potential extension.

As an APS 3 CCS Helpdesk Operator, you will be responsible for answering incoming phone calls from child care services via the CCS Helpdesk phone line. During these calls you will assist child care services with:

- payment and policy queries
- enrolment and session report queries
- submission and processing queries
- and general enquiries
Good communication, analytical and problem-solving skills are essential and enable Helpdesk Operators to identify and resolve problems quickly and accurately. The successful applicants will thrive in a busy team environment, be able to learn new policy, procedures and IT systems quickly, work well under pressure, handle a high volume of work and take pride in delivering a consistently high quality of work.

The Helpdesk manages four external facing lines, including:

- CCS Helpdesk (for child care services)
- Child Care Finder (for families)
- CCS Tip Off (for families)
- Software Provider (for CCS Registered Software Providers)
Helpdesk operators assist child care services with:

- Payment and policy queries,
- Submission and processing enquiries of enrolment and session reports,
- General enquiries.

Mandatory Requirements:

- Applicants must be Australian Citizens.