Aps4 Citizenship Helpdesk Officer

4 days ago

Canberra, Australia HAYS Full time

4-month non-ongoing with a Federal government department as an APS4 Citizenship Helpdesk Officer

**Your new company**

**Your new role**
This role is all encompassing and includes working as part of a team within the Helpdesk in the Operations Section. The position is responsible for providing a range of helpdesk support services to assist activities as directed and relevant. Some duties include but not limited to:

- Respond to status verification and Verification Service requests from internal and external stakeholders.
- Respond to requests to amend client records
- Respond to simple status assessment requests
- Respond to Helpdesk calls as required.
- Assist officers with system access requests and system issues.
- Generate, distribute and mark paper tests
- Review and provide feedback on Standard Operating Procedures (SOPs) and Supporting Material (SM) as required.

**What you'll need to succeed**
To be successful in this role you must be an Australian Citizen and have relevant experience in Government Department and / or in a similar position. You must also be able to obtain and maintain a Federal Government Security Clearance (Baseline, NV1 or NV2) as well as be willing to undertake an Employment Suitability Screening (ESC) which is specific to the Department.

**What you'll get in return**

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2724603

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