Program Leader, Business Performance

Performance and Development

Position Number: P00858 (previously)

Directorate: OCEO

Service: Executive & Councillor Support, OCEO

Location: Katoomba Head Quarters

Date Updated 31/01/2025

Position Classification: Band: TBC

POSITION PURPOSE/OBJECTIVE

This position provides high level business development expertise and support to the Office
of the Chief Executive Officer (OCEO) Directorate.

It works with the Chief Executive Officer (CEO), leading, coordinating and supporting OCEO
business planning, budgeting and performance reporting processes including the update of
four-year and one-year Service Business Plans, staff work plans and monthly, quarterly and
annual business performance reporting.

It leads and supports development and implementation of quality business systems,
processes for continuous improvement within the OCEO Directorate as well as
implementation of key business improvement projects. It manages the OCEO Directorate
budget and provides strategic business analysis to support the operations of the OCEO
Directorate.

RELATIONSHIPS

Reports to: (Position Title): CEO

Report to: (Position Number) 10155

Staff Responsibility: None

Key Internal Relationships: Executive Business Manager OCEO, Executive
Assistant to CEO, Directors, and Directorate
Executive Assistants, Service Managers across
organization.

Key External Relationships: Other government & non-government agencies,
business and other consultants, legal advisors, Blue
Mountains residents, other NSW councils.

WORKING ENVIRONMENT

This position reports to the CEO and is located in the Office of the CEO.

The Office of the CEO (OCEO) comprises the following services:
Audit & Risk Service
Communications & Customer Experience Service
Executive & Councillor Support
Governance & Compliance Service
Partnerships & Special Projects Service
Safety & Hazardous Materials Service

The OCEO Directorate operates within a dynamic and responsive working environment that
revolves around the requirements of the organization, the Council’s Governing body, other
agencies and the community. This position works closely with key staff in other Directorates
and Groups within the organization including Strategy & Corporate Services, Environment
and Planning Services, Culture & Community Services and Infrastructure & Project Delivery
Services.

KEY RESPONSIBILITIES

Under the direction and guidance of the CEO:
Actively support the effective functioning and performance of the OCEO Directorate
within a positive continuous improvement approach;
Lead and oversight the development and implementation of quality business
systems, processes and procedures for the effective and efficient operation of the
OCEO Directorate;
Lead and coordinate implementation of OCEO Directorate forward business
planning in accordance with corporate requirements including: update of four-year
Service Business Plans for each OCEO Service, preparation of annual OCEO
Directorate, Service and staff Work Plan and business planning;
Coordinate implementation of OCEO Directorate past business performance
reviews, including: monthly, quarterly and annual business performance
assessment, financial and budgetary reporting and timely implementation of annual
staff performance assessments

Manage the OCEO Directorate budget and co-ordinate monthly meetings with the
CEO and Executive Business Manager, to review and monitor its status and any
required financial management action overall or relative to particular Services;
Promote a continuous improvement culture, with a focus on quality customer
service, positive work attitude, innovation and achievement of Workplace Health and
Safety across the OCEO Directorate;

Work positively and effectively with key staff in other Directorates across the
organization as required within the context of the responsibilities of this position;
Coordinate and drive required record keeping and update of policies, procedures
and templates overall and by each Service within the OCEO Directorate;
Provide general business support to the CEO, the Executive Business Manager and
to Service Managers/ Leads as required within the intent of this position description;
Act in accordance with the requirements of the law and Council’s Code of Conduct
and other relevant policies; and

Maintain confidentiality of the CEO and act in a manner that promotes integrity,
sound probity, good judgement and transparency in work processes.

Guiding Principles (mandatory section do not delete)

We act as one organisation responding to the changing needs of our community
while protecting and enhancing our World Heritage environment

We are strategy led, driven by our Community Strategic Plan with clear priorities
and focus

We are service focused we continuously improve service provision and provide
excellent customer service

We collaborate and work together to achieve our outcomes
We ensure safety and well-being is at the centre of our organisation, operations

and culture for our employees, o