Aps 6 - Team Manager

$85,607 - $97,790 (plus Super)
- Melbourne CBD - VIC

**The Role**
As a Team Manager you will provide strategic and operational leadership across payroll assurance and customer service functions; ensuring the achievement of people, quality and business priorities.

You will:

- Lead and develop a large team, accountable for setting and managing workflows aligned with the organisations vision, mission and business outcomes.
- Take responsibly for the wellbeing of your team, achieving positive outcomes in a hybrid working environment.
- Be curious and seek to understand, support and communicate the reasons for decisions and recommendations.
- Have a depth of experience developing team capability and confidence through coaching, feedback, and encouraging team members to be the ’best they can be’ whilst delivering exceptional customer service.
- Have considerable stakeholder engagement and management skills, liaising with stakeholders to resolve complex issues.
- Identify, anticipate and respond to stakeholders’ needs and expectations to achieve business, Defence and Australian Signals Directorate (ASD) outcomes.
- Contribute to strategic planning, program and project management and policy development.
- Be accountable to contribute towards ongoing self-improvement and professional development.
- Lead and champion change in the workplace.

**About our Team**
- We are an organisation at the forefront of delivering agile customer centric payroll services to Defence and ASD personnel. We build capability through automation and reform, and are flexible and innovative in our thinking;
- We are dedicated to building strong partnerships with our stakeholders and delivering service excellence to our customers;
- We are a passionate, diverse and talented group who value our people because we know our success depends on them. We know that work life-balance matters;
- You will be working with a team where there is strong collaboration and technical support, reporting to a supervisor who is supportive and genuinely invested in your success; and
- You will be part of an organisation where professionalism, innovation and the ability to think outside the square to find solutions to challenges, is highly regarded.
- You will enjoy Australian Public Service conditions which include an attractive salary and superannuation package and flexible working arrangements. Following an initial probation period our team members have access to flexible working hours with other opportunities including part-time and blended office/home-based work.

Are a leader who takes accountability for your behaviours, decisions and actions at work;
- Able to identify the relationship between organisational goals and operational tasks.
- Role-model a commitment to continuous learning by reflecting on your performance and that of the organisation; seeking, providing and acting on constructive feedback;
- Prioritise employee performance management, by rewarding and recognising the contributions of your team and the broader organisation;
- Use your analytical thinking to identify issues, take calculated risks, and make decisions without fear of failure to achieve business outcomes;
- Enjoy contributing to and working as part of a team, communicating openly in a collaborative and consultative manner; valuing the contribution of diverse perspectives;
- Establish strong partnerships with stakeholders to create collaborative relationships to problem solve and achieve results;
- Foster a high-performance culture using innovative solutions to improve productivity and customer service outcomes;
- Use your change management skills to successfully lead people through technology and automation changes.