Ecommerce Manager

2 days ago

Alexandria, Australia LP Talent Full time

My Client is a breath taking high end womens brand; with a commitment to developing well-crafted and timeless pieces that are designed to celebrate life in, and which will be treasured for years to come. They hold a responsible business journey built on the foundations of People, Product, and Planet.

This role is Responsible for the planning, forecasting, and execution of sales strategies, alongside customer acquisition, to successfully drive revenue and growth of the brands online store.

**RESPONSIBILITIES**
- As directed by Head of Ecommerce, execute Ecommerce strategies to facilitate the growth of

the online business to maximize online sales, ROI, and customer satisfaction whilst controlling expenses, costs, and margins.
- Together with the Head of Ecommerce, strategize and execute technology updates to optimize internal business functions, ensuring that the online business runs efficiently and meets operational KPI’s.
- Optimize and deliver Conversion Rate Optimization (CRO) and User Experience (UX) strategies to ensure best Ecommerce practice for the end-to-end customer journey and shopping experience online.
- Ensure the online business is always a market leader, maintaining best practice and configuring platforms to the current/future needs of the business, while delivering/maintaining a key brand message.
- Work closely with the wider business to ensure smooth end to end operation of the Ecommerce channel.
- Oversee all back-end day-to-day operations and processes of the website to ensure effective day-to-day operations for online business.
- Work together with the Production Team to ensure all seasonal product ranges and recuts are delivered in full and on time.
- Manage return platform processes and updates, supporting the Warehouse Manager as required.
- Oversee all product uploads, including product descriptions and imagery.
- Manage and drive efficiencies/development of the Customer Service Team, as well as ensure

policy updates, product training and market research tasks are carried out.
- Ensure the Customer Service team are well trained and working autonomously, with day-to-day leadership from the Team Leader.
- Facilitate career progression for the Customer Service team through ongoing mentorship and development.
- Deliver daily and weekly reports on Ecommerce trade and product performance.
- Deliver important consumer insights back to the wider business, working to identify key

purchasing behaviours and milestones in the customer lifecycle, as well as important market trends.

**EXPERIENCE**
- Minimum 5+ years’ experience in an Ecommerce leadership role.
- Demonstrated success in delivering online sales growth.
- Site development, technical and aesthetic expertise.
- Superior analytical performance and optimization understanding which drives online channel sales growth.
- Demonstrated experience in developing online strategy and development road maps.
- Technical knowledge and understanding of Shopify Plus and Ecommerce plugins.
- Be forward-thinking, working on present-day strategy as well as preparing for the rapidly evolving future of Ecommerce

**Salary**: $90,000.00 - $130,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus
- Performance bonus

Work Location: One location

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