Guest Relations Consultant

Vibrant Team Environment & Supportive Management
- Fantastic Career Development Opportunity with a leading Toyota Dealership
- Generous Salary Package & Comprehensive Training

**Are you a bubbly, process driven and experienced Guest Relations professional looking to take your Automotive career to the next level?**

Sound like
**YOU**? Well look no further, we have the perfect role for you

**The Company**

**Airport Toyota** fully advocates and supports the values of Toyota Australia with its Guest focus as well as continual improvement and innovation as one of the most revered Toyota dealerships in Australia. Airport Toyota is led by an empowering and nurturing Management team who motivate, respect and reward their employees...you’ll never want to work anywhere else

**Role**

An exciting opportunity for a passionate, outgoing and energetic phone based
**Guest Relations Consultant **within a successful, supportive team environment where professional service & timely efficient processes are the key elements for our very busy department.

Working as an integral member of our busy Business Development Center, you will provide all of our Guests with an exceptional experience by promptly answering incoming Guest calls, identifying the Guests needs, efficiently booking vehicles in for service appointments, following up, providing solution to customer queries in a prompt manner and liaising with internal departments.

**Your responsibilities will include but not be limited to**:

- Interact & Liaise with Customers by telephone to efficiently book their vehicles in for service appointments.
- Ensure Customer details are updated on Service database as part of booking process.
- Promptly follow up telephone, website and/or digital based Customer enquiries
- Ensure prompt resolutions to any customer concerns or queries
- Ensure all administration & clerical duties are efficiently carried out.
- Professionally Interact with all internal departments and management team.
- Proactively ensure that all Guest needs & expectations are consistently exceeded.

**You**
- A positive bubbly enthusiastic person who enjoys Customer interaction.
- Proven ability to professionally handle high call volumes (80 - 100+ per day).
- A Team player with excellent telephone manner / communication skills
- Personable, Empathic with exceptional listening & influencing ability.
- Fully computer literate with excellent keyboard skills & accuracy.
- Strong attention to detail with excellent administration & data management skills.
- A strong work ethic, calm under pressure, reliable & punctual.
- A quick thinker with pride & belief in your ability to deliver customer service excellence
- Strong time management, multi-tasking and organisational skills
- Desire to learn and develop a rewarding long term career.
- **Verifiable Inbound / Outbound Customer Service Expertise within a Call Centre environment is Essential**

***

**What’s in it for YOU**
- Rewarding Salary Package + Super + Overtime $$
- Fantastic Team Spirit, Work Culture & Management Support
- Comprehensive Training and Development Opportunities
- Employee Recognition Program and Incentives eg. Welcome Gift, Monthly BBQs, Paid Birthday Leave, Free Employee Assistance Program and More

**You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria.**

**Please Note**: Airport Toyota is an Equal Opportunity Employer that embraces and values equality, cultural diversity and inclusion. All shortlisted applicants will be required to undertake pre-employment checks including police and medical checks