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Claim Supplier Learning and Capability Specialist

3 weeks ago

Sydney, Australia Allianz Australia Full time

**Claim Supplier Learning and Capability Specialist | Multiple Locations**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to uplift the capability of Claims Suppliers to enable AAL business goals by analysing learning needs, designing, delivering, embedding, and evaluating learning solutions that build Supplier capability and skills for today and tomorrow that are aligned to technical and regulatory requirements.

**You'll be responsible for**:

- Utilise contemporary adult learning principles and techniques to develop and deliver learning and capability solutions to external service supplier to Allianz.
- Deliver a broad range of General Insurance Claims programs from Supplier induction to upskilling programs across a broad group of external audiences.
- Due Diligence on External Supplier learning attestations and sampling of accreditations to ensure they meet Allianz requirements.
- Drive continuous improvement through developing feedback loops from internal stakeholder groups with the aim of uplifting supplier capability and customer experience.
- Balance the supplier learning experience and innovation with a commercial lens through modern and ‘fit for purpose’ adult learning methodologies, aligned to our learning strategy and culture.

**About you**:

- Experience in learning and development in General Insurance
- Experience designing and delivering learning in a medium to large corporate organisation, in a fast-paced, ever-changing environment.
- Demonstrated understanding of learning methodologies and technology platforms.
- Proven track record of delivering engaging, successful learning solutions that enable business goals and outcomes.

**What's on offer**:

- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 0,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000Brisbane, QLD, AU, 4000

Melbourne, VIC, AU, 3000

Adelaide, SA, AU, 5000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 59327

**Position Cluster**:

- Non-Executive