Trade Relationship Manager

7 days ago

Sydney, New South Wales, Australia Claim Central Full time

**Who are We?**

Claim Central is an international industry leader across Claim Management Services, Insurance Technology and Data & Analytics. Our award-winning technology ClaimLogik provides complete transparency in the claims process, significantly reducing the claim life cycle and improving the customer experience.

**Working at Claim Central**
We understand that vital to any organisation are its people. That is why we pride ourselves in creating a happy, healthy workplace. We live and breathe our values and always look to continuously improve. We invest in our team members to become experts in what they do by developing their skillset. We want to attract like-minded individuals that share our values and can be part of the exciting journey here at Claim Central.

**What will your day look like?**

As a **"Trade Relationship Manager"** you will be responsible for building collaborative trade relationships and manage their performance in line with cost, quality and lifecycle expectations.

**What will you do?**
- Ensure preferred repairer capacity through proactive/reactive procurement in line with claim volume
- Onboard and train new preferred repairers
- Management of performance against cost, quality and lifecycle expectations for existing and new suppliers
- Align preferred repairers to the preferred material provider network
- Build and maintain a collaborative relationship with preferred repairer to ensure Claim Central is client of choice
- Analysis and interpretation of supplier performance reports
- Strategic planning to ensure adequate repairer capacity in preparation for anticipate catastrophe events
- Dispute resolution with suppliers when appropriate
- Capacity management of suppliers to ensure timely repair lifecycle and claim closure

**Who are you?**
- Basic understanding of construction terminology
- Experience in building costs and scope preparation
- Previous experience working with blue collar in some capacity (desirable)
- Strong experience building collaborative relationships
- Demonstrable experience in managing suppliers against service level expectations
- Proven strategic approach to preferred supplier challenges at an individual or aggregate level
- Experience in procurement and onboarding of service providers
- Excellent negotiation skills
- Strong stakeholder management capability
- Effective communication skills; both written and verbal
- Intermediate computer skills; excel
- Proactive
- Ability to work autonomously but also as part of a team
- Results driven

If you thrive in a fast-paced, team environment and are interested in working on the

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