Claims Consultant

4 days ago

Sydney, New South Wales, Australia Claim Central Full time

**Do you have experience working in General Insurance?**:

- ** Remote work opportunity**:

- ** Enjoy a range of wellbeing initiatives like onsite gym, a relaxation 'Zen Room', fresh fruit, free parking, flexible working arrangements & more**

**Working at Claim Central**

We understand that vital to any organisation are its people. That is why we pride ourselves in creating a happy, healthy workplace. We live and breathe our values and always look to continuously improve. We invest in our team members to become experts in what they do by developing their skillset. We want to attract like-minded individuals that share our values and can be part of the exciting journey here at Claim Central.

**About the role**

As a **"Claims Consultant"**

To be successful in this role you will need traits such as Customer Focus, Rapport Building, Accountability, Ownership, Flexibility and the Agility to handle and thrive in a fast-paced environment.

**A day as a Claims Consultant looks like**:

- End-to-end management of the claims process within predefined SLAs whilst focusing on improving the customer experience through each touch point
- Answer inbound calls and action accordingly
- Record accurate and detailed case notes for claims o internal and external portals
- Review and analyse reports and data to identify and understand required actions for claims
- Adhere to legislative and regulatory requirements
- Investigate and respond to any client issues and or complaints accordingly
- Ad hoc projects and administration in support of the continuous improvement initiatives

**Required Skills & Experience**
- Previous experience in customer service/contact centre
- Insurance and/or restoration not essential but highly regarded
- High attention to detail
- Effective communication skills; both written and verbal
- Intermediate Excel skills
- Works well in a team environment but also autonomously when required
- Proactive and committed
- Thinks outside the box
- Problem solving skills
- Personable and approachable
- Strong organisation and time management capabilities

**Claim Central Consolidated** is at the forefront of Claims Services, Technology and Data and Analytics, now ranked #8 in the 2016 Australian Financial Review Most Innovative Company. Whether as an end-end outsourced solution or a selected individual offering, our focus is on helping our Clients improve their performance. Claim Central is regarded a thought leader and innovator, investing diligently in partnership with its clients to bring new and disruptive claim solutions to the market.

If you are interested in working with a fast paced, dynamic Australian business then

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