Claims Learning

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?

**Job Description**:
This role acts as an individual contributor, using professional and practical claims Life Insurance and Learning & Development expertise to provide customer solutions and interventions for the TAL Claims business unit.

**What will you be responsible for?**
- The design (technical writing) and delivery of learning and development solutions in line with the TAL Claims Learning strategy and Capability Framework.
- The internal development, or external sourcing, of claims-specific learning collateral, utilising case studies, new or changed legislation, systems and process as well as other relevant material.
- Supporting the delivery of technical training expertise, as required.
- Evaluating effectiveness of implemented learning solutions in alignment to Quality Assurance, Accreditation and other respective frameworks.
- Co-ordinating activities aligned to the implementation of learning solutions to support business, regulatory and reporting obligations.
- Maintaining current knowledge of Life Insurance guidelines, processes and policy changes. Ensuring that current technical training materials reflect industry practice, TAL processes and policies, providing clear communication in a simple and accurate manner to team members.
- Liaise with Claims Risk and Governance, Claims Technical Specialists and other key stakeholders to ensure technical learning programs are up to date and consistent with the current policies, procedures and processes across the TAL Claims team. Recommend improvements where appropriate and in line with best practice.
- Manage and deliver mid-scale projects improving service delivery to Claims and our customers. Act as a key resource and contributor in large scale projects.
- Prepare management information reports with relevant data and evidence to help business decision making.

**Qualifications**:

- Demonstrated understanding of Life, Trauma, Lump Sum (TPD), Disability and Income Protection claims assessment and management requirements.
- Demonstrated ability to translate complex technical information into learning or training solutions.
- Excellent communication skills.
- Ability to work autonomously as well as part of a team.
- Demonstrated understanding of relevant regulatory and legal obligations impacting Life Insurance claim assessment.
- Desirable Certificate IV in Training and Assessment or Tertiary qualifications in Education.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don't just say it; we do it. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

LI-REMOTE

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.