Customer Service Officer
5 days ago
A career progressing opportunity to work for a global leader in optimised resource management.
**Your new company**
This well-renowned organisation is currently seeking a full-time Customer Service Officer to join their office team onsite in Keysborough. With several decades of waste management experience, this organisation seeks to provide customers and clients with effective and ecologically focused waste management solutions whilst upholding their key principle of sustainable development.
**Your new role**
Reporting to the Customer Service Supervisor, your role is to provide excellent customer service & a first-call resolution experience in the waste collection business through frontline activities which include client retention, customer service and generation of revenue growth through outbound sales.
Duties and responsibilities include:
Assess and respond to customer enquiries by providing appropriate waste management solutions
Collate customer service data and utilize and update systems as required
Coordinate with logistics team to find solutions for customers based on geographical requirements, service frequency and waste impact
Proactive retention of customer relationships
Liaising with internal and external stakeholders and identifying opportunities to upsell and maximise revenue potential
Upholding the company values of Responsibility, Solidarity, Respect, Innovation, and Customer Focus in everything you do
Adherence to any and all workplace safety policies and procedures
Undertake other reasonable duties within your position as directed by the Customer Experiences Supervisor
**What you'll need to succeed**
Previous customer service or administration experience is a must
Phone-based customer service/call centre experience highly desirable
You must be self-motivated and flexible, with a ‘can-do’ attitude
You must be willing to work a rotating fortnightly roster with shifts of 8:30am-4:30pm, 9am-5pm, and 9:30am-5:30pm
You must be tech savvy and be able to utilize computer systems
Salesforce or SAP experience highly desirable
Excellent written and verbal communication skills
Ability to maintain customer relationships and meet specific KPIs and targets
You must be willing to undergo a police check and pre-employment medical check
Have full-working rights
**What you'll get in return**
Excellent training and ongoing support
Opportunity for contract extension or future permanent employment
Great work culture and office environment
Flexibility to work on a rotating roster from Monday to Friday
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2666643
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