Customer Service Officer

7 days ago

Melbourne City Centre, Australia HAYS Full time

A opportunity to commence a career in the finance industry, with plenty of chances to learn and grow.
- Your new company
- This International company is a leader in several industries, their recovery service team is looking for multiple people with call centre or retail experience to join their team. Your new office will be located in in the Eastern Suburbs of Melbourne.Your new role
- Engage with your customers to provide answers about their car loans and Insurance over the phone
- Retain Customers by connecting them to their local dealership
- Be the first point of call for their customers with any queries or issues
- Accurately input information and data
- Co-ordinate payment arrangements where necessary
- Show an Understanding of all compliance requirements when dealing with Customers
- Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
- Contribute towards changes to improve the business.
- What you'll need to succeed
- Customer service experience and a passion for working with people
- Able to work on a rotating roster of 8am - 8pm Monday to Friday
- Be a natural communicator over the phone while looking for the right information
- Able to work in a highly structured environment with KPI's and targets
- Investigation and ownership of complex member queries
- Ideally have contact centre experience but not essential
- Have excellent computer skills
- You will need to be able to drive and have access to a car
- What you'll get in return
- Competitive salary package
- Secure, free parking onsite
- Collaborative team environment
- Industry renown training
- Fantastic leadership and management team
- Rotating Roster 8am-8pm with WFH flexibility after a 7-week training onsite.**LHS 297508** #2716185

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