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Customer Service
2 weeks ago
ASAP START | BANKING & FINANCE SECTOR | FREE ONSITE PARKING
Your new company
Based in Melbourne's Inner North this finance company are looking for an additional Customer Service & Retention Officer to support their expanding customer base.
Your new role
You will be responsible for handling inbound and warm outbound calls, assisting customers with queries and requests. As well as, proactive customer engagement, retention activities, and supporting other areas of the business as required.
What you need to succeed
- Previous Customer Service/Retention experience in the Banking/Finance industry is a MUST
- Experience discussing “home loans” is highly desirable
- Strong customer service skills within a call centre environment
- High attention to detail and ability to adapt in a fast-paced environments
- Strong computer skills
- Qualifications in Accounting, Banking, or Finance are looked upon favourably
What you’ll get in return
- Full time permanent position (no hybrid options)
- Office location Northcote
- Office hours (09.30-18.00 Monday - Friday)
- Free all-day parking and close to public transport
- $60k-$70k (depending on experience)
- Great culture and career progression
What you need to do now
**LHS 297508** #2762204
