IT Services Analyst

2 weeks ago

Perth, Australia VGW Full time

**IT Services Analyst**

**VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world**

**Due to major growth we are expanding our IT Services team in Perth and are currently looking for an IT Services Analyst to join the team.**

As an IT Services Analyst, you will provide exceptional customer support to our Perth-based teams as well as support the wider company alongside other localised Service Desk teams, ensuring our IT strategy is implemented globally.

**Key responsibilities will include**:

- Conduct preliminary analysis of IT service requests and incidents, and manage responses within pre-established service level agreements
- Provide technical advice and guidance to members of the organization at various hierarchical levels
- Administer the procurement, recording, and configuration of asset and hardware inventory in accordance with global standards
- Ensure the proper configuration and maintenance of security controls on all VGW asset endpoints

**What you will bring to the role**:

- A customer-oriented mindset, ensuring effective and supportive interactions with customers
- Strong written and verbal communication skills
- Effective problem solving skills and attention to detail to analyse and resolve issues promptly
- Proficiency in working independently while actively contributing to team efforts.
- Actively contribute to the ongoing improvement of the delivery of IT services across the business
- Ability to prioritise and manage multiple tasks efficiently
- An enthusiasm for technology

**About VGW**

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

**Why VGW?**

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

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