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Service Desk Analyst

2 weeks ago

Brisbane, Australia Brennan IT Full time

**Brennan IT**
At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.

***

**Brennan IT offers an excellent remuneration package and benefits including**:

- An awesome team of people to work with
- Flexible working arrangements
- Opportunity to gain certifications and be rewarded for it too
- Tailored career development plans to suit your aspirations
- High levels of reward and recognition for over achieving
- A company that genuinely cares about YOU
- A focus on health and wellbeing - social club, sporting teams, discounted technology purchases, health checks and more

**The role**:
As part of our continued growth, Brennan IT is looking for a Service Desk Analyst

**Key Responsibilities**:

- Provide 1st technical support to Brennan's client's, staff and senior leadership across Australia
- Resolve high impact technical challenges across the client's IT environment, including problem management to ensure root cause issues are addressed.
- Coordinate, collaborate and escalate incidents within established timelines
- Provide specialist support for incidents raised via the global service desk and maintain ownership of these incidents
- Liaise confidently when engaging with our clients and provide outstanding customer service

**What skills and experience you bring**:

- Minimum of 1 year experience in a similar role is ideal: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support.
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Hands-on experience troubleshooting support issues across numerous enterprises
- Good time management, strong analytical and problem-solving skills
- Strong communication and interpersonal skills
- Current IT certifications

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal-opportunity employer