Benefits Realisation Manager

PRIMARY DETAIL

Annual base salary from $138,679 - $146,466 (HEW level 9) plus 17% superannuation

Full Time, fixed-term contract ending 31 December 2026

Supportive, collaborative team with a hybrid working environment based at Macquarie University, Wallumattagal Campus, North Ryde
- About the role
- We are searching for a seasoned Benefits Realisation Manager, passionate about digital transformation, who’ll play a pivotal role in driving the design and tracking of business case financial and non-financial benefits, for a large digital transformation program; and will transition realisation to a sustainable governance model, for business leaders to be accountable for the operational management.

We are seeking an experienced professional to analyse, design and develop the benefits realisation governance, plans, dashboards and reports to valuate effective communications in our Student Lifecycle (CRM) Program. You’ll be key to equipping our leaders to demonstrate the enhancement of student and corporate partner experience and service delivery through the successful implementation of an advanced student CRM (Salesforce).

By doing so, you’ll contribute to the fulfillment of Macquarie University’s vision for comprehensive student and partner engagement and service delivery. This is an excellent opportunity to contribute to our university's digital transformation journey.

The Student CRM Program is delivering a cutting-edge student CRM (Salesforce) to achieve holistic student engagement and service delivery, enabling the University to:
- Provide a unified, 360-degree view of each student for improved engagement (while ensuring privacy protection).- Transform service delivery to enhance student experience and connection with the University by providing personalised services to support students throughout their journey.- Implement a technology platform adaptable to evolving University needs, fostering individualised student interaction.- Acquire insights and analytics across the student journey, refining student and partner services and experiences.- Phase out legacy systems.

You will report directly to the S360 Change Lead, engaging with, and supporting our staff community from senior leaders to individual team members. You’ll be part of a multi-discipline project team all working to ensure we deliver tangible value to our staff, students and corporate partners.

About you

You’ll be a self-starting individual with excellent work organisation and time management skills and ability to remain resilient when under pressure. You will have expertise in benefits realisation planning, design and governance, able to effectively communicate with stakeholders at all levels.

How to apply- Extensive experience in complex, multi-year program delivery, and/or project finance roles, and benefits realisation management.- Advanced knowledge and understanding of implementing and maturing a Benefits Realisation Framework and associated processes and tools.- Proven ability to identify, analyse and track benefits across project/program lifecycles.- Strong experience in both qualitative and quantitative analysis.- Experience in establishing and maintaining benefits tracking systems, dashboards, and governance structures to ensure ongoing benefit realisation post-project delivery.- Expertise in developing evaluation metrics and contributing to project/program evaluation reports.- Ability to identify and manage risks and dependencies that may impact benefits realisation.- Exceptional stakeholder engagement and communication skills, with the ability to translate financial data for non-technical audiences including senior and executive management level.- Strong problem-solving skills and the ability to translate complex information into insights that are easily understood.- Proven team player with strong relationship management skills and a customer-centric outlook.- Demonstrated resilience and adaptability in a fast-paced environment, while sustaining deadlines.- Strong self-management skills to work autonomously while also collaborating with fellow members of the program.
- This position requires a criminal record check.

Applications Close: 19 June 2025 at 11:59pm (AEST)

About Us
- Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

Why work at Macquarie
- We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS Worl